Sales Support & Customer Care Specialist

ADP, Inc.; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

coolCARE, founded in Texas, is seeking a Sales Support to provide day-to-day customer service, administrative, and operations support for customers, contractors, and internal teams. This role processes orders, sets up new customers, welcomes customers, answers calls, ships marketing materials, and maintains accurate customer profiles using Microsoft Office.

The ideal candidate is highly organized, detail-oriented, comfortable with a large workload, and able to ensure timely follow-through in a

Qualifications

• High school diploma or equivalent required.
• Strong organizational skills with the ability to manage a large workload and multiple priorities.
• Excellent customer service and communication skills.
• Detail-oriented with strong accuracy, follow-up, and follow-through.
• Proficient in Microsoft Office programs, including Outlook, Word, and Excel.
• Comfortable answering incoming calls and assisting customers professionally.
• Dependable, positive, and able to work well in a fast-paced environment.
• Prior experience in customer service, administrative support, order processing, or operations support preferred.

Responsibilities

• Process customer and contractor orders accurately and in a timely manner.
• Set up new customer accounts and ensure all required information is complete and accurate.
• Welcome new customers and provide clear information about coolCARE services, processes, and next steps.
• Answer incoming calls and provide professional, helpful customer support.
• Ship marketing materials and track requests through completion.
• Update and maintain customer profiles, contact information, and account details.
• Support internal sales, service, and operations teams with administrative tasks as needed.
• Use Microsoft Office programs to prepare documents, manage information, track activity, and support daily workflow.
• Manage a large workload while maintaining accuracy, organization, and timely follow-through.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Detail-oriented

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

coolCARE, founded in Texas, is seeking a Sales Support to provide day-to-day customer service, administrative, and operations support for customers, contractors, and internal teams. This role processes orders, sets up new customers, welcomes customers, answers calls, ships marketing materials, and maintains accurate customer profiles using Microsoft Office.

The ideal candidate is highly organized, detail-oriented, comfortable with a large workload, and able to ensure timely follow-through in a