Sales Support & CRM Specialist

ABB; New York (NY); On-site; USD 79,000 - 91,000; Full time

Benefits offered by this job

401k Plan

Employee Discount Program

Paid Holidays

Job summary

ABB is seeking a Sales Support Specialist in the United States to provide Salesforce-based sales lifecycle support within the Advisory Operations Division. You will assist the Sales Team with best practices, documentation, and record creation, ensuring smooth project progression.

The role requires collaboration with Sales, Market Development, and other internal functions to maintain accurate records, support P2P processes, and facilitate timely responses to customer needs.

Qualifications

• 1 to 5 years of working in a data driven environment or similar

Responsibilities

• Supports proper implementation and communication of the sales processes to assist the Sales teams in understanding bottlenecks and inconsistencies.
• Process Service Sales Manager requests for proposal creation. Requests may involve partnering with the Market Development team for services with non-standard pricing.
• Create sites for Install Bases in ServIS.
• Process purchases orders by ensuring all required documents are received; create cases to submit to Order Entry team for processing
• Handle ViewPoint requests to add new users or modify existing user information and permissions.
• Creates SharePoint folders for the collection and archival of documentation regarding opportunities, Special Price Agreements (SPA), and/or contracts and records the assumptions and decisions taken during the process, in the systems within their scope of responsibility.

Skills

Salesforce CRM

Data analysis

Microsoft Office

SharePoint

Tools

ServIS

ViewPoint

Order Entry system

Job description

ABB is seeking a Sales Support Specialist in the United States to provide Salesforce-based sales lifecycle support within the Advisory Operations Division. You will assist the Sales Team with best practices, documentation, and record creation, ensuring smooth project progression.

The role requires collaboration with Sales, Market Development, and other internal functions to maintain accurate records, support P2P processes, and facilitate timely responses to customer needs.