Sales Support Specialist

ABB; New York (NY); On-site; USD 79,000 - 91,000; Full time

Benefits offered by this job

401k Plan

Employee Discount Program

Paid Holidays

Job summary

ABB is seeking a Sales Support Specialist in the United States to provide Salesforce-based sales lifecycle support within the Advisory Operations Division. You will assist the Sales Team with best practices, documentation, and record creation, ensuring smooth project progression.

The role requires collaboration with Sales, Market Development, and other internal functions to maintain accurate records, support P2P processes, and facilitate timely responses to customer needs.

Qualifications

• 1 to 5 years of working in a data driven environment or similar

Responsibilities

• Supports proper implementation and communication of the sales processes to assist the Sales teams in understanding bottlenecks and inconsistencies.
• Process Service Sales Manager requests for proposal creation. Requests may involve partnering with the Market Development team for services with non-standard pricing.
• Create sites for Install Bases in ServIS.
• Process purchases orders by ensuring all required documents are received; create cases to submit to Order Entry team for processing
• Handle ViewPoint requests to add new users or modify existing user information and permissions.
• Creates SharePoint folders for the collection and archival of documentation regarding opportunities, Special Price Agreements (SPA), and/or contracts and records the assumptions and decisions taken during the process, in the systems within their scope of responsibility.

Skills

Salesforce CRM

Data analysis

Microsoft Office

SharePoint

Tools

ServIS

ViewPoint

Order Entry system

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Manager

Sales Support Specialist

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

General information

As a Sales Support Specialist, you will be responsible for providing expertise in the knowledge and capabilities of utilizing the Salesforce platform to move projects seamlessly through the sales lifecycle within the Advisory Operations Division by providing the Sales Team with assistance in best practice, project and record creation/direction

Your responsibilities

• Supports proper implementation and communication of the sales processes to assist the Sales teams in understanding bottlenecks and inconsistencies.
• Process Service Sales Manager requests for proposal creation. Requests may involve partnering with the Market Development team for services with non-standard pricing.
• Create sites for Install Bases in ServIS.
• Process purchases orders by ensuring all required documents are received; create cases to submit to Order Entry team for processing
• Handle ViewPoint requests to add new users or modify existing user information and permissions.
• Creates SharePoint folders for the collection and archival of documentation regarding opportunities, Special Price Agreements (SPA), and/or contracts and records the assumptions and decisions taken during the process, in the systems within their scope of responsibility.
• Maintains proactive communication with the sales team and other internal functions and provides them with all relevant information to ensure customer satisfaction.
• Large Quantity Projects — Sales Support creates opportunities and contacts for records creation of quantities over 10
• Ensures proper communication and updates on issues related to tools development and new functionalities.
• Supports division-specific sales process documentation, guidelines, and updates.
• Supports Front End sales process through transactional opportunity ownership, cross coverage, and special projects.

Your background

• 1 to 5 years of working in a data driven environment; records, document generation, case management, or other similar industry
• Experience working with Salesforce or similar CRM
• Experience working with Microsoft Office Suite and SharePoint

More about us

What’s in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff2nitive Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff2nitive Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D — 100% employee paid up to maximums
• Short Term Disability — up to 26 weeks — Company paid
• Long Term Disability — 60% of pay — Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits — 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave — up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,000 and $91,000 annually and is bonus eligible.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.