Sales Support Coordinator

Socket.dev; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Gemaire Distributors, a Watsco subsidiary, seeks a Sales Administrator to support the Sales team, Sales Center, and customers. The role focuses on product availability, delivery coordination, order entry, order status and issue resolution.

The Sales Administrator collaborates across teams to ensure timely order processing and exceptional customer service. Monday-Friday 7:30am-4:30pm; office-based in the Sales Center.

Qualifications

• 2+ years of Counter Sales, Call Center or Customer Service experience, or 1+ year with an Associate Degree
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task
• English/Spanish bilingual a plus, but not required

Responsibilities

• Act as branch point of contact for key accounts
• Support accurate order completion, processing, and tracking
• Coordinate timely deliveries and jobsite logistics and proactively communicate any delays when necessary
• Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
• Provide product information, assist customers with product selection, and with after-sales support
• Provide customer service via phone, email, and text
• In addition to the above responsibilities, this individual is held accountable for all other duties as assigned

Skills

Customer service

MS Office

Organization

Problem solving

Multi-tasking

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Associates Degree

Tools

MS Office

Job description

Duties and Responsibilities

• Account Support: Act as branch point of contact for key accounts
• Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders.
• Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary.
• Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
• Customer Service: Provide product information, assist customers with product selection, and with after-sales support.
• Customer Communication: Provide customer service via phone, email, and text.
• In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Preferred Qualifications

• English/Spanish bilingual a plus, but not required

Education/Experience

High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.

Work Environment

Sales Center Office; Work Schedule Monday-Friday 7:30am-4:30pm

Physical Demands Demand Frequency

Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Job Acknowledgment

Since the duties, responsibilities, qualifications and competencies described here are necessarily subject to change, I acknowledge that revisions to the job description may occur. All such changes will be communicated and I understand that revised information may supersede, modify, or eliminate existing statements in the job description document. I have received the job description, and I understand that it is my responsibility to read, understand, and be able to perform the work described herein and revisions made to it.

Qualifications

Subsidiary: Gemaire Distributors
Business Title: Sales Administrator
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Sales Administrator is responsible for providing support to the Sales team,
Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution.