Counter Sales Lead

Gemaire Distributors; Winterville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Gemaire Distributors in Winterville, North Carolina, is seeking a Counter Sales Warehouse Associate to manage the sales counter and support daily warehouse operations. The role emphasizes strong customer service, order accuracy, and teamwork in a fast-paced HVAC distribution environment.

Responsibilities include assisting dealers and end users, processing sales orders, loading and unloading product, stock control, and maintaining a safe, orderly facility.

Qualifications

• 1+ year experience in Counter Sales, preferably HVAC industry
• Proven success in sales and providing excellent customer service
• Strong interpersonal and problem-solving skills with customers
• Willingness to learn and grow with the company

Responsibilities

• Interact with internal and outside sales, vendors and contractors
• Assist showroom merchandising and stock replenishment
• Handle sales orders and up-sell related items
• Load/unload products and manage inventory
• Inspect and stock merchandise and ensure order accuracy
• Provide excellent customer service to dealers and end users
• Maintain a safe, orderly warehouse and grounds

Skills

Sales experience

Customer service

Interpersonal skills

multitask

Education

Bachelor’s or Associate Degree preferred

Tools

Microsoft Office

Forklift operation

Job description

#GEM-15535

Winterville, North Carolina, USA

Full-Time/Part-Time

Full-Time

Job Description

Duties and Responsibilities

• Interact with internal and outside sales people, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Daily loading and unloading of products.
• Receive, inspect and stock all merchandise.
• Verify all items received to items ordered for accuracy.
• Pick and verify orders for customers and prepare orders for shipment as needed.
• Assist with physical inventory and inventory control.
• Appropriate use and maintenance of OF device.
• Provide excellent customer service to external customers.
• Ensure grounds and warehouse are kept neat, orderly, and safe for employees and customer traffic.
• Adhere to all safety requirements relevant to one’s regular job duties.
• Wear appropriate PPE.
• Perform other duties as assigned

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast-paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment

Preferred Qualifications

• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or associate Degree preferred.
• 6 months Warehouse experience including forklift operation.
• Bilingual (Spanish) preferred.

Work Schedule

Work Schedule Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands Demand Frequency

• Sedentary – Lifting 0-10 pounds Frequent
• Light Lifting – 10-20 pounds Frequent
• Moderate Lifting – 20 to 50 pounds Frequent
• Heavy Lifting – 50 to 100 pounds Occasional
• Pulling/Pushing, Carrying Frequent
• Reaching or working above shoulder Occasional
• Walking Constant
• Standing Constant
• Sitting Occasional
• Stooping Occasional
• Kneeling Occasional
• Repeated Bending Occasional
• Climbing Occasional
• Desk Work/Computer use/Telephone use Constant
• Operating a motor vehicle Occasional
• Operating a commercial vehicle Never
• Operating warehouse equipment, forklift, baseloid lift etc Frequent
• Other – Talk, Drive, visit customers etc. Occasional

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Requirements

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Counter Sales Warehouse Associate is responsible for our sales counter as well as for the day-to-day warehouse upkeep, including picking and verifying orders, loading, and unloading of products, and inventory control using warehouse equipment state of the art technology. The ultimate goal of this role is to provide strong customer service and to procure, process, and dispatch products to customers.