Sales Support Coordinator

RiseMe; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A to Z Media in New York City is seeking a Sales Support Coordinator to back our sales team and strengthen client relationships. The role emphasizes accurate order entry, responsive communication, and proactive support across pricing, quotes, and samples.

The ideal candidate thrives in a lively environment, delivers consistent customer service, and brings ideas to improve processes while managing multiple tasks and relationships.

Qualifications

• Strong time management and organizational skills.
• Excellent written, verbal, and interpersonal communication.
• Ability to navigate complex situations with a positive attitude.
• Maintain accurate and detailed records.
• Ability to lead and motivate others.
• Critical listening to capture sales orders.

Responsibilities

• Learn and demonstrate understanding of the company's sales processes.
• Prepare and write sales orders for new and established accounts.
• Enter information into custom software accurately.
• Guide customers through quotations or order entry with clear product details.
• Respond to inquiries in a timely manner.
• Solicit quotes for custom products.
• Secure color/stock samples and follow up CAD/print samples.
• Coordinate with sales and clients and manage pricing grids.
• Create pricing comparisons and ensure quoting accuracy.
• Share information across departments and conduct vendor research.
• Provide training to colleagues and cover during vacations.
• Additional duties as assigned.

Skills

Time management

Organizational skills

Communication skills

Positive attitude

Record keeping

Leadership

Critical listening

Job description

Founded in 1994, A to Z Media is a family-owned company specializing in Vinyl, CD, DVD, Promotional Product and Apparel, and Manufacturing Services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life.

We are looking for a Sales Support Coordinator to join our team in our New York City Office. The Sales Support Coordinator will be responsible for supporting our Sales Team while building exceptional customer relationships that meet or exceed our goals to increase sales.

The ideal candidate is someone who thrives in an energetic environment, has an inherent positive attitude, and is a people-person while managing internal and external relationships. This person will bring new ideas, think outside the box, and have a deep passion for the role and their customers.

Responsibilities

• Learn and demonstrate a clear understanding of our Company's sales processes
• Prepare and write sales orders orders for new and established accounts
• Enter complete and accurate information into custom software
• Lead customers through quotation or order entry, providing clear information on our products and services - whether online or in person
• Respond to internal and external inquiries in a timely manner
• Solicit quotes for custom products
• Secure color / stock samples for potential projects; Follow up on CAD and print samples as needed
• Follow up with Sales / Clients as needed
• Spreadsheets - organizing or combining price grids for incoming projects
• Creating pricing comps to present various options
• Utilize price grids to ensure accurate quoting
• Communicate information within and across departments efficiently and effectively
• Conduct vendor research
• Provide training to colleagues and coverage during vacations
• Additional duties as assigned

Qualifications

• Must have strong time management and organizational skills
• Multi-tasking skill set required
• Excellent written, verbal, and interpersonal communication skills
• Ability to navigate complex situations with a positive attitude
• Ability to maintain accurate and detailed records
• Communicate and effectively lead and motivate others\<
• Critical listening skills capturing sales orders

On-Site, $45,000 - $65,000