Sales Support Coordinator

Ryerson Canada; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Ryerson invites you to join as a Sales Support Coordinator, performing administrative and clerical tasks to keep the sales process running smoothly.

You will monitor orders from entry to delivery, assist with sourcing, coordinate with multiple teams, and help ensure on-time delivery.

Requires a High School Diploma or GED, 3+ years in sales operations, and experience with SAP, Ariba Spend Management, and HRIS; strong communication and organization.

Qualifications

• High School Diploma or GED required.
• 3+ years in sales operations or sales support preferred.
• Experience with SAP, Ariba Spend Management and HRIS recommended.
• Polite, professional communication via phone, e-mail, and mail.

Responsibilities

• Monitor customer orders and shipments from entry through delivery.
• Support the sales team with material sourcing and inventory availability.
• Coordinate with sales, operations, purchasing, and transportation for accurate order processing and on‑time delivery.
• Assist with expediting material and resolving order/shipment issues.
• Maintain and review open orders and delivery reporting to identify at‑risk shipments.

Skills

Sales support

Organizational skills

Communication

Education

High School Diploma or GED

Tools

SAP

Ariba Spend Management

HRIS

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in‑class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality‑focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join Ryerson as a Sales Support Coordinator where you’ll become an integral part of our team. In this pivotal role, you will perform a variety of administrative and clerical tasks, ensuring the smooth operation of our sales process.

Roles and Responsibilities

• Monitor customer orders and shipments from entry through delivery, proactively identifying delays or issues that could impact customer commitments.
• Support the sales team with material sourcing and availability, including locating inventory from alternate Ryerson locations and coordinating sourcing options.
• Coordinate with sales, operations, purchasing, and transportation to help ensure orders are processed accurately and delivered on time.
• Assist with expediting material and resolving order or shipment issues to support customer requirements and improve on‑time delivery.
• Maintain and review open‑order, shipment, and delivery reporting to identify at‑risk orders and provide timely updates to the sales team.
• Support continuous improvement efforts focused on on‑time delivery, order accuracy, and overall customer satisfaction.
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School Diploma or equivalent (GED) required
• 3 plus year of experience supporting sales operations preferred
• Experience with SAP, Ariba Spend Management and an HRIS preferred
• Exhibits polite and professional communication via phone, e‑mail, and mail
• Strong organizational skills and ability to manage changing priorities

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.