Sales Operations Specialist

Ryerson Canada; Downers Grove (IL); On-site; USD 49,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with employer matching

Paid vacation, sick, and holidays

Short-term and long-term disability

Telehealth and Wellness programs

Job summary

Ryerson is seeking a Sales Operations Specialist in Downers Grove, IL, to deliver exceptional customer experiences and drive transactional growth. You will support speed-to-quote initiatives and manage orders in AS400/SAP while collaborating with internal teams and external vendors across the US.

The role requires a customer-centric mindset, strong communication, and the ability to multi-task in a fast-paced environment. Competitive base salary and full benefits are provided.

Qualifications

• 1–3 years of prior sales or industry experience.
• Customer-centric approach and strong communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Professional written and verbal communication throughout the sales cycle.

Responsibilities

• Build relationships with internal Ryerson teams and external vendors in the US.
• Create and modify orders within AS400/SAP.
• Ensure accurate order tracking and lead times across the sales process.
• Resolve issues quickly to deliver products on time.

Skills

Customer-centric mindset

Communication skills

Sales experience

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Join our team as the Sales Operations Specialist. In this role, you are responsible for delivering excellent internal and external customer experiences at Ryerson. The Sales Operations Specialist role is critical for our speed-to-quote, technology, and transactional growth initiatives.

Roles and Responsibilities

• Quickly building strong relationships with internal Ryerson employees and external vendors throughout the US
• Creating and modifying orders within AS400/SAP
• Possess the skillset to wear many hats and pay great attention to detail
• Keeps internal employees informed about order tracking and lead times throughout the entire sales process
• Uses critical thinking to solve problems to efficiently provide a delivered product to the customer within an allotted amount of time
• Keeps detailed records of tracking material
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s degree preferred, High School Diploma or GED required
• 1-3 years of prior sales or industry experience
• Customer-centric mentality
• Excellent professional written, verbal, and interpersonal communication skills required
• Ability to multi-task and prioritize in a rapidly changing environment
• Positive attitude, goal-oriented, and driven by excellent customer experiences

Base Salary: $49,261.48- $73,892.23 annually. A starting salary higher than $49,261.48 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.

Ryerson offers eligible employees the following benefits:

• Medical, dental, and vision insurance programs
• Flexible spending accounts
• 401K plans with employer-matching contributions
• Paid vacation, sick, and holidays
• Short-term and Long-term disability insurance
• Telehealth and Wellness Programs
• Annual or Sales incentive plan where applicable

#LI-NK1

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.