Sales Support Coordinator

Global Payments; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Global Payments is seeking a Sales Support Coordinator to join the Enterprise Client Relations Team in Cincinnati. You will respond to banking inquiries from internal teams and customers, resolve issues, and maintain accurate records to ensure smooth operations.

A focus on customer service and attention to detail is essential. The role involves cross-functional collaboration with Account Specialists, reporting, and process documentation to support continuous improvement.

Qualifications

• Attention to detail with accurate data entry
• Provides friendly and responsive customer service, with a focus on helping others
• Works well in a fast-paced, deadline-driven environment
• Able to manage multiple tasks and adjust priorities as needed

Responsibilities

• Provide timely and helpful support by responding to banking inquiries from internal teams and external customers
• Review and resolve issues to ensure smooth operations and a positive customer experience
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records
• Partner closely with Account Specialists to identify and resolve issues
• Prepare clear, accurate reports and documentation for auditors and leadership
• Create and maintain detailed process documentation to support consistency and continuous improvement
• Contribute to special projects and initiatives that drive team and business success
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively

Tools

Excel

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Sales Support Coordinator to join our ever evolving Enterprise Client Relations Team and help shape the future of global commerce.

What you’ll own

• Provide timely and helpful support by responding to banking inquiries from both internal teams and external customers.
• Review and resolve issues to ensure smooth operations and a positive customer experience.
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records.
• Partner closely with Account Specialists to efficiently identify and resolve issues.
• Prepare clear, accurate reports and documentation for review by auditors and leadership.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that drive team and business success.
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively.

What you’ll bring

• Comfortable using basic office tools and eager to learn new systems and technology.
• Strong attention to detail with accurate data entry skills.
• Provides friendly and responsive customer service, with a focus on helping others.
• Works well in a fast-paced, deadline-driven environment.
• Able to manage multiple tasks and adjust priorities as needed.
• Stays organized and keeps track of tasks to ensure work is completed on time.
• Handles sensitive information responsibly and with care.
• Communicates clearly and professionally, both verbally and in writing.
• Works well as part of a team and builds positive relationships with coworkers and customers.
• It’s a bonus if you have Excellent Excel experience!

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you an learn from as you grow your career.

The people, the energy, the connections - it's unmatched. Come and be party of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team.

We're curious and innovative - always finding better ways to deliver impact.

We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Company Information

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

Accommodations: Accessibility Requests

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].