Sales Support & Commercial Compliance Coordinator

Saint-Gobain Group; Wayne (NJ); On-site; Full time

Job summary

A leading company is seeking a Sales Support and Commercial Compliance Coordinator to enhance sales and customer service efficiency. This role involves documenting procedures, analyzing customer data, and collaborating with teams to improve processes. The ideal candidate will possess a Bachelor's degree and strong communication skills, thriving in a fast-paced environment.

Benefits

Excellent healthcare options

Parental leave

Paid time-off

Employee Assistance Program

Competitive 401(k)

Tuition Reimbursement

Pet Insurance options

Employee Recognition Programs

LiveWell program

Qualifications

• Bachelor’s degree required.
• Paralegal-related experience preferred.
• Strong communication and analytical skills.

Responsibilities

• Support sales and customer service processes.
• Document procedures and workflows.
• Assist with credit issue resolution.

Skills

Communication

Analytical skills

Detail-oriented

Interpersonal skills

Education

Bachelor’s degree in business, marketing, supply chain, or legal studies

Job description

Sales Support & Commercial Compliance Coordinator

WHY DO WE NEED YOU?

We are looking for a Sales Support and Commercial Compliance Coordinator. This position is hourly and is on-site Monday-Friday, 8am-5pm.

Starting pay: $25.00 per hour

Scope: Supporting sales and Customer Service. Formalize practices, capitalize on the know-how, and continuously improve processes.

Responsibilities:

• Study, align, and merge Customer Services practices toward a standardized and efficient way of working, including integrating tools such as Salesforce into workflows.
• Document and formalize procedures, workflows, and work instructions for customer service and product coordination.
• Assist the customer service team with credit issue resolution.
• Handle and arrange shipping for sample Sales orders per customer-specific requirements.
• Provide backup support to the customer service team during staff shortages.
• Review and process Tax certificates, ensuring timely follow-up for missing or expired certifications.
• Administration of customer portals to maintain up-to-date information and accessibility.
• Analyze customer score cards and initiate corrective actions when necessary.
• Monitor and evaluate retroactive impacts of price changes and prepare change letters for customers.
• Build tools/files to support the Quotation process. Update quotes/ perform quotes on the standard product range.
• Create and Document procedures for handling PPAP/FAI (First Article Inspection) demands (i.e., Sales Order creation, work order conditions, machine transfers)
• Coordinate extraordinary transactions (i.e., equipment or materials sales/transfers) /and create procedures for streamlined future occurrences.
• Assist the Application Engineering department with part number creation on new materials.
• Collaborate on and coordinate cross-functional initiatives to improve customer service and business processes.
• Review and interpret customer terms and conditions to ensure alignment with company policies.
• Screen customer and supplier manuals for business liability considerations, documenting exceptions as necessary.
• Monitor and mitigate business exposure related to sales agreements and practices.

IS THIS JOB FOR YOU?

• Bachelor’s degree in business, marketing, supply chain, or legal studies required
• Paralegal-related experience or education is a strong preference.
• Strong interpersonal and verbal, and written communication skills.
• Detail-oriented and able to read and interpret commercial terms and conditions.
• Ability to make quick decisions while dealing with multiple personalities.
• Ability to work in a fast-paced customer/site environment.
• Analytical skills to review data
• Positive attitude / high energy

A LITTLE MORE ABOUT US

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

BENEFITS IN JOINING US

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Program s
• LiveWell: Rewarding you for living a healthy lifestyle