Sales Support Representative- HVAC

Ferguson Enterprises, Inc.; Grand Prairie, Northern (TX, KY); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, Inc. is hiring a Sales Support Representative in Grand Prairie, TX. You will assist Sales staff to determine optimal products and solutions, deliver timely quotations, and coordinate deliveries to ensure customer satisfaction.

The role emphasizes strong customer service, upselling, and the ability to respond quickly in a fast-paced environment. Proficiency with CRM and Microsoft Office is essential, with a focus on building lasting customer relationships.

Qualifications

• 3-7 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Strong sales skills including upselling and fast decision making.
• Ability to build relationships and provide timely customer responses.
• Proficient with CRM systems and standard software suites.

Responsibilities

• Collaborate with Sales associates to identify best products and solutions.
• Provide personalized customer service through timely quotes and accurate orders.
• Coordinate customer deliveries and resolve inquiries.
• Handle incoming sales calls and address customer questions or concerns.
• Utilize CRM and phone systems effectively to manage interactions.

Skills

Sales experience

Customer service

Upselling

CRM familiarity

Fast-paced environment

Digital literacy

Product knowledge

Tools

CRM software

Microsoft Office

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations.

Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

You will build a career that you are proud of, at a company you can believe in.

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday- Friday 8am-5pm plus a Saturday every 6-8 weeks from 7am-12pm.

Pay is expected to be start at $25 but could be more based on experience.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 3-7 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

• Pay Range: - $18.71 - $29.92 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
• The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
• Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
• Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value‑added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable.

The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.