Counter Sales Pro: Plumbing & HVAC Solutions

Ferguson Enterprises, Inc.; Pasco (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental plan

401(k) with company match

Paid time off

Employee discounts

Job summary

Ferguson Enterprises, LLC. is seeking a knowledgeable Counter Sales Associate to serve plumbing and HVAC contractor customers, leveraging product expertise to guide purchasing decisions. The role emphasizes delivering exceptional service while driving sales growth in a fast-paced environment.

Hours are Monday to Friday, 6:30 a.m. to 3:30 p.m., with emphasis on upselling, cross-selling, and maintaining accurate transactions across catalogs and systems.

Qualifications

• 0–3 years of customer service or sales experience.
• Plumbing/HVAC or related industry experience preferred.
• Sales mindset to meet goals and influence purchasing decisions.
• Strong communication for consultative selling and customer engagement.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales mindset

Communication

Digital literacy

Organizational skills

Self-motivated

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson Enterprises, LLC. is seeking a knowledgeable Counter Sales Associate to serve plumbing and HVAC contractor customers, leveraging product expertise to guide purchasing decisions. The role emphasizes delivering exceptional service while driving sales growth in a fast-paced environment.

Hours are Monday to Friday, 6:30 a.m. to 3:30 p.m., with emphasis on upselling, cross-selling, and maintaining accurate transactions across catalogs and systems.