Sales Support Assistant

Internova Travel Group; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Support Assistant to provide exceptional service to luxury clientele. In this dynamic role, you will support Cruise Consultants, manage quote requests, and ensure a seamless experience for clients. Your ability to handle multiple tasks and deliver outstanding customer service will be crucial. This position offers a chance to work in a collaborative environment, where your contributions directly impact client satisfaction. Join a company that values your skills and offers a range of benefits, including flexible medical plans and discounted travel options. If you're passionate about travel and customer service, this opportunity is perfect for you.

Benefits

Choice of two medical plans

Two dental plans

Vision insurance

Flexible spending accounts

Company-paid life insurance

401k Plan with company match

Discounted employee travel options

Access to LinkedIn Learning

Discounted pet insurance

Discounted auto, home, & renters insurance

Qualifications

• 2+ years in travel industry with cruise experience preferred.
• Exceptional customer service and communication skills required.

Responsibilities

• Support Cruise Consultants and fulfill their responsibilities in their absence.
• Process quote requests and manage client interactions.

Skills

Exceptional customer service skills

Ability to work independently

Excellent written and verbal communication

Organizational skills

Ability to multi-task

Education

2-year travel industry experience

Travel school or college degree

Tools

Agent Mate reservation system

Excel

Word

Zoom

Job description

Overview

The Sales Support Assistant provides support to the Cruise Consultants and acts on behalf of the consultant when they are out of the office. The Sales Support Assistant must be familiar with all facets of the Cruise Consultant’s duties as they will cover a consultant in their absence. Exceptional customer service skills are essential to successfully service high-end/luxury clientele.

Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.

Responsibilities

Provides support and assists a team of Cruise Consultants by:

• In the absence of a Cruise Consultant, fulfilling all their responsibilities and providing detailed follow-up on all activities and transactions upon their return.
• Processing quote requests from all lead channels on a timely basis and inputting transaction details into the Agent Mate reservation system. When appropriate, follows up with the prospect and prepares the lead for a Cruise Consultant to close the sale.
• Processing a variety of scheduled reports including Final Billing and payment reminders.
• Able to book cruise reservations with all cruise lines and their online booking engines.
• Confident in recommending, selling, and servicing ancillary items such as insurance, hotels, and air.
• Providing exceptional customer service to existing, new, and referred clients.
• Addressing client issues as they arise and involving management as appropriate.

Participates in other duties and projects as assigned by the Director of Sales.

Qualifications

• 2-year travel industry experience required, with cruise market experience preferred.
• Confident or knowledgeable in learning Cruise Line booking tools.
• Exceptional proven customer service skills.
• Competent with Excel, Word, and Zoom and able to absorb new technology.
• Friendly disposition with a natural willingness to exceed expectations.
• Ability to work independently as well as a team member; self-starter.
• Excellent written, verbal, and interpersonal communication skills.
• Outstanding organizational skills, attention to detail, and the ability to multi-task.
• Ability to work under pressure while maintaining a high level of accuracy.
• Ability to recognize when management involvement is necessary.
• Ability to absorb and retain or keep easily found records of substantial information.
• Cruise Line or Travel Agency experience is a plus; travel school or college degree preferred.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses, and discounted pet insurance and auto, home, & renters insurance.

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