Sales Support Analyst

Smurfit Westrock; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement match

Professional development

Paid time off

Wellness programs

Job summary

Smurfit Westrock is seeking a Sales Support Analyst to back our Tennessee River Area sales team, acting as a Salesforce superuser and onboarding new customers while handling key admin tasks.

You will collaborate with Sales, Operations, Pricing, Customer Service, Design, and Finance to promote open machine capacity and value-added services, contributing to profitable growth.

Qualifications

• Bachelor’s degree required.
• 5+ years B2B sales experience (manufacturing/service industry preferred).
• 5+ years in Customer Service/Support functions.
• Ability to drive results and influence across functions.
• Strong engagement with internal & external stakeholders to drive outcomes.

Responsibilities

• Support and onboard new customers for the Tennessee River Area.
• Act as CRM superuser (Salesforce) and support sales onboarding and admin tasks.
• Collaborate with Sales, Operations, Pricing, Customer Service, Design and Finance on opportunities.
• Assist with establishing credit, terms, warehouse agreements, and pricing changes.
• Maintain pipeline accuracy and prepare customer presentations for growth.

Skills

Salesforce

MS Office

BI Reporting

Stakeholder management

Education

Bachelor’s degree

Tools

QlikView

QlikCloud

Kiwi

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Tennessee River Area. This includes acting as a CRM (Salesforce.com) superuser, supporting the Sales team with onboarding new customers, and supporting the administrative tasks associated with new/existing customers.

The Sales Support Analyst will act as the liaison with Sales, Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value-added services to drive profitable sales growth.

How You Will Impact WestRock

Business Excellence

• Drive commercial excellence for Area focusing on strategic initiatives related to volume growth, margin enhancement, and profitability.
• Support and optimize the efforts of the Sales Team to aggressively drive new business.
• Assist in the onboarding of new business opportunities to successfully integrate them into the Tennessee River Area to ensure a high level of customer satisfaction.
• Support the sales team with establishing credit, approved terms, warehouse agreements, contract forms, aged inventory, and market pricing changes.
• Support sales team with pipeline accuracy, customer presentations, sustainability requests, and other administrative request as needed.
• Develop working relationships with multiple facilities/departments to create opportunities for additional revenue streams across the enterprise capabilities.

People and Culture

• Bring Commercial Excellence best practices to our sales methodology.
• Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy.
• Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.
• Technical Skills:
• Salesforce.com (advanced proficiency preferred)
• Microsoft Office Suite advanced skills
• Experience with reporting/BI tools (QlikView, QlikCloud, Kiwi, or similar)

What You Need To Succeed

• Bachelor’s degree
• 5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
• 5+ years of related experience in Customer Service and/or Customer Support functions
• Ability to drive results influencing others within different functions.
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.Demonstrated sales competence and financial acumen.

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Professional development opportunities
• Generous paid time off and holidays
• Employee wellness programs

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.