Sales Support Specialist

Net Impact; Atlanta, Northern (GA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Health insurance

Dental & vision insurance

401(k) plan

Professional development

Paid time off

Wellness programs

Job summary

Net Impact is seeking a Sales Support Analyst to back the Sales team in the Tennessee River Area, acting as a Salesforce superuser and handling onboarding for new customers. You will liaise with Sales, Operations, Pricing, Customer Service, Design, and Finance to understand capacity and value-added services and drive profitable growth.

Ideal candidates have a Bachelor’s degree and 5+ years in B2B sales or related customer service roles, with strong organizational, analytical, and communication

Qualifications

• Bachelor’s degree required.
• 5+ years B2B Sales experience (manufacturing/service industry preferred) desirable.
• 5+ years in Customer Service/Support roles preferred.
• Ability to influence across functions and engage internal/external stakeholders.

Responsibilities

• Act as CRM superuser to support Sales and onboarding of new customers.
• Collaborate with Sales, Operations, Pricing, Customer Service, Design, and Finance to sell capacity and services.
• Assist in onboarding new opportunities and integrate them into the Tennessee River Area to ensure customer satisfaction.
• Support credit, terms, warehouse agreements, contract forms, and pricing changes for the Sales team.
• Maintain pipeline accuracy, prepare customer presentations, and respond to sustainability requests.

Skills

Salesforce

CRM

Customer service

Stakeholder mgmt

Education

Bachelor's degree

Tools

Microsoft Office

QlikView

QlikCloud

Kiwi

Job description

The Opportunity:

The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Tennessee River Area. This includes acting as a CRM (Salesforce.com) superuser, supporting the Sales team with onboarding new customers, and supporting the administrative tasks associated with new/existing customers.

The Sales Support Analyst will act as the liaison with Sales, Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value-added services to drive profitable sales growth.

How you will impact WestRock:

Business Excellence.

• Drive commercial excellence for Area focusing on strategic initiatives related to volume growth, margin enhancement, and profitability.
• Support and optimize the efforts of the Sales Team to aggressively drive new business.
• Assist in the onboarding of new business opportunities to successfully integrate them into the Tennessee River Area to ensure a high level of customer satisfaction.
• Support the sales team with establishing credit, approved terms, warehouse agreements, contract forms, aged inventory, and market pricing changes.
• Support sales team with pipeline accuracy, customer presentations, sustainability requests, and other administrative request as needed.
• Develop working relationships with multiple facilities/departments to create opportunities for additional revenue streams across the enterprise capabilities.

People and Culture

• Bring Commercial Excellence best practices to our sales methodology.
• Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy.
• Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.
• Technical Skills:
• Salesforce.com (advanced proficiency preferred)
• Microsoft Office Suite advanced skills
• Experience with reporting/BI tools (QlikView, QlikCloud, Kiwi, or similar

What you need to succeed:

• Bachelor’s degree
• Nice to have: 5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
• 5+ years of related experience in Customer Service and/or Customer Support functions
• Ability to drive results influencing others within different functions.
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
• Demonstrated sales competence and financial acumen.

What We offer:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Professional development opportunities
• Generous paid time off and holidays
• Employee wellness programs