Sales Support Analyst

Smurfit Westrock; Alabama; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health, dental and vision insurance

Retirement savings plan with company 1

Generous paid time off and holidays

Wellness programs

Job summary

WestRock is seeking a Sales Support Analyst to back the Tennessee River Area. You will act as a Salesforce superuser, support onboarding of new customers, and handle administrative tasks for existing accounts.

You will liaise with Sales, Operations, Pricing, Customer Service, Design and Finance to understand and sell capacity, innovations, and value-added services that drive profitable growth.

Qualifications

• 5+ years business-to-business (B2B) sales experience (Manufacturing/service industry preferred).
• 5+ years of related experience in Customer Service and/or Customer Support functions.
• Ability to drive results influencing others within different functions.
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
• Demonstrated sales competence and financial acumen.

Responsibilities

• Drive commercial excellence for the area focusing on volume growth, margin enhancement and profitability.
• Support and optimize the efforts of the Sales Team to drive new business.
• Assist in onboarding new business opportunities to integrate them into the Tennessee River Area and ensure customer satisfaction.
• Support the sales team with establishing credit, approved terms, warehouse agreements, contract forms, aged inventory, and market pricing changes.
• Assist with pipeline accuracy, customer presentations, sustainability requests, and other administrative tasks.
• Develop working relationships with multiple facilities to create revenue opportunities across enterprise capabilities.

Skills

B2B sales

Stakeholder engagement

Financial acumen

Ability to drive results

Tools

Salesforce.com

Microsoft Office Suite

BI tools (QlikView/QlikCloud/Kiwi)

Job description

No

The Opportunity

The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Tennessee River Area. This includes acting as a CRM (Salesforce.com) superuser, supporting the Sales team with onboarding new customers, and supporting the administrative tasks associated with new/existing customers.

The Sales Support Analyst will act as the liaison with Sales, Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value-added services to drive profitable sales growth.

How you will impact WestRock

• Drive commercial excellence for Area focusing on strategic initiatives related to volume growth, margin enhancement, and profitability.
• Support and optimize the efforts of the Sales Team to aggressively drive new business.
• Assist in the onboarding of new business opportunities to successfully integrate them into the Tennessee River Area to ensure a high level of customer satisfaction.
• Support the sales team with establishing credit, approved terms, warehouse agreements, contract forms, aged inventory, and market pricing changes.
• Support sales team with pipeline accuracy, customer presentations, sustainability requests, and other administrative request as needed.
• Develop working relationships with multiple facilities/departments to create opportunities for additional revenue streams across the enterprise capabilities.

PeopleandCulture

• Bring Commercial Excellence best practices to our sales methodology.
• Collaboratewithcross-functionalteamstoensureeffectiveexecutionoftheoverallSales strategy.
• Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.
• TechnicalSkills:
• Salesforce.com (advanced proficiency preferred)
• Microsoft Office Suite advanced skills
• Experience with reporting/BI tools (QlikView, QlikCloud, Kiwi, or similar

What you need to succeed

• 5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
• 5+ years of related experience in Customer Service and/or Customer Support functions
• Ability to drive results influencing others within different functions.
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
• Demonstrated sales competence and financial acumen.

What We offer:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Generous paid time off and holidays
• Employee wellness programs

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.