Sales Support Analyst

WestRock Company; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

WestRock Company is seeking a Sales Support Analyst to back strategic growth for the Florida Area. The role includes acting as the Salesforce superuser, onboarding support, AR/payments, and leading the Deal Desk.

You will liaise with Operations, Pricing, Customer Service, Design, and Finance to optimize open machine capacity, innovations, and value-added services, ensuring sales strategy execution.

Qualifications

• Bachelor’s degree required.
• 5+ years B2B sales experience (manufacturing/service industry preferred).
• 5+ years in Customer Service and/or Customer Support functions.
• Ability to drive results by influencing others within different functions.
• Engage successfully with internal & external stakeholders to drive outcomes.
• Demonstrated sales competence and financial acumen.

Responsibilities

• Drive Area strategic initiatives related to volume growth, margin enhancement, and profitability.
• Create and lead Deal Desk for Florida Area.
• Support and optimize the efforts of the Sales Team to drive new business into Florida Area.
• Monitor profitability vs budgeted targets and analyze monthly summaries.
• Become Pricing Expert for Florida BU for specialty projects to ensure pricing consistency and profit margins.
• Onboard new opportunities to integrate them into the Florida BU for customer satisfaction.
• Maintain Smurfit Westrock CRM (Salesforce.com) data and forecast/pipeline reporting.
• Contribute to CI Savings efforts as directed by leadership.
• Develop analysis for margin enhancement initiatives and opportunities across customers.

Skills

Sales experience

Stakeholder engagement

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce.com

Microsoft Office

QlikView

Qlik Cloud

Kiwi

Job description

The Opportunity

The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Florida Area. This includes acting as the CRM (Salesforce.com) superuser, supporting the Sales team with onboarding, customer issues, and AR payments, and serving as the Deal Desk leader. This role also involves acting as the liaison with Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value-added services, to ensure sales strategy execution.

How you will impact Smurfit Westrock

Business Excellence

• Drive specific Area strategic initiatives related to volume growth, margin enhancement, and profitability.
• Create and lead Deal Desk for Florida Area
• Support and optimize the efforts of the Sales Team to aggressively drive new business into Florida Area
• Margin enhancement on contract renewals (e.g., price mechanism changes, pallet/freight recovery)

• Monitor profitability levels to track progress against budgeted targets and analyze monthly financial summaries.
• Become the Pricing Expert for the Florida BU for specialty projects to ensure pricing consistency while optimizing profit margins.
• Assist in the onboarding of new business opportunities to successfully integrate them into the Florida BU to ensure a high level of customer satisfaction.
• Become highly proficient in the Smurfit Westrock CRM (SalesForce.com) to assist and follow up with Sales & BRM’s to further contribute to the accuracy and timelines of our forecast/pipeline reporting.
• Contribute to our CI Savings efforts as directed by the leadership.
• Develop analysis for the identification of Margin Enhancement initiatives (i.e., 4th & 3rd quartile customers)
• Develop working relationships with other Smurfit Westrock facilities to create opportunities for additional revenue streams across the enterprise capabilities.

People and Culture

• Bring Commercial Excellence best practices to our sales methodology.
• Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy.
• Collaborate with cross-functional teams to identify value-adding opportunities to improve margins.
• Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.

Technical Skills

• Experience with Salesforce.com
• Microsoft Office - Excel, Outlook
• Reporting tools such as QlikView, Qlik Cloud, Kiwi

What you need to succeed

• Bachelor’s degree
• 5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
• 5+ years of related experience in Customer Service and/or Customer Support functions
• Ability to drive results by influencing others within different functions
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
• Demonstrated sales competence and financial acumen.

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work