Sales Support Analyst

WestRock Company; Chattanooga (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Retirement savings plan with company

Professional development opportunities

Generous paid time off

Job summary

WestRock Company in the Tennessee River Area is seeking a Sales Support Analyst to back the Sales team by acting as a Salesforce superuser, onboarding new customers, and handling essential administrative tasks for existing accounts.

You will collaborate with Sales, Operations, Pricing, Customer Service, Design and Finance to understand and sell open machine capacity, innovation, and value-added services to drive profitable growth.

Qualifications

• Bachelor’s degree required.
• 5+ years B2B Sales experience (Manufacturing/service industry preferred).
• 5+ years of Customer Service/Support experience.
• Ability to drive results across functions and engage stakeholders.
• Demonstrated sales competence and financial acumen.

Responsibilities

• Support strategic growth initiatives for the Tennessee River Area.
• Act as Salesforce superuser and onboarding specialist for new customers.
• Handle administrative tasks for new/existing customers.
• Liaise with Sales, Operations, Pricing, Customer Service, Design & Finance to sell capacity and add value.
• Support pipeline accuracy, customer presentations, and pricing changes.
• Collaborate with multiple facilities/departments to create additional revenue opportunities.

Skills

Salesforce.com

Microsoft Office

BI tools

Education

Bachelor’s degree

Tools

QlikView

QlikCloud

Kiwi

Job description

The Opportunity: The Sales Support Analyst is responsible for supporting the strategic growth initiatives & Sales team for the Tennessee River Area. This includes acting as a CRM (Salesforce.com) superuser, supporting the Sales team with onboarding new customers, and supporting the administrative tasks associated with new/existing customers.

The Sales Support Analyst will act as the liaison with Sales, Operations, Pricing, Customer Service, Design, & Finance to understand and sell open machine capacity, innovation, and value-added services to drive profitable sales growth.

How you will impact WestRock:

Business Excellence.

• Drive commercial excellence for Area focusing on strategic initiatives related to volume growth, margin enhancement, and profitability.
• Support and optimize the efforts of the Sales Team to aggressively drive new business.
• Assist in the onboarding of new business opportunities to successfully integrate them into the Tennessee River Area to ensure a high level of customer satisfaction.
• Support the sales team with establishing credit, approved terms, warehouse agreements, contract forms, aged inventory, and market pricing changes.
• Support sales team with pipeline accuracy, customer presentations, sustainability requests, and other administrative request as needed.
• Develop working relationships with multiple facilities/departments to create opportunities for additional revenue streams across the enterprise capabilities.

People and Culture

• Bring Commercial Excellence best practices to our sales methodology.
• Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy.
• Assist with managing customer engagement throughout the sales lifecycle to ensure contractual obligations are met and increase customer satisfaction.

Technical Skills:

• Salesforce.com (advanced proficiency preferred)
• Microsoft Office Suite advanced skills
• Experience with reporting/BI tools (QlikView, QlikCloud, Kiwi, or similar

What you need to succeed:

• Bachelor’s degree
• 5+ years business-to-business (B2B) Sales experience (Manufacturing/service industry preferred)
• 5+ years of related experience in Customer Service and/or Customer Support functions
• Ability to drive results influencing others within different functions.
• Ability to engage successfully with internal & external stakeholders to drive successful outcomes.
• Demonstrated sales competence and financial acumen.

What We offer:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Professional development opportunities
• Generous paid time off and holidays
• Employee wellness programs