Sales Support Analyst

Veeva Consumer Products; Columbus (OH); Remote; USD 50,000 - 85,000; Full time

Job summary

A leading company in the SaaS industry seeks a Sales Support Analyst to join their team. This role involves supporting the North America Sales team and managing customer subscription orders. The ideal candidate is motivated and detail-oriented, with strong communication skills. This position offers flexibility to work from home or in the office, along with competitive compensation and benefits.

Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Qualifications

• 3+ years in a sales support or customer support environment.
• Strong written and oral communication skills in English.

Responsibilities

• Build relationships with Sales, Finance, and Operations teams.
• Create and process subscription and renewal opportunities.
• Answer customer questions about the order process.

Skills

Communication

Organization

Time Management

Education

University degree (BA, BSc, BBA)

Tools

Salesforce

Excel

MS Office

Google Suite

Job description

Join to apply for the Sales Support Analyst role at Veeva Consumer Products

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a driven Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal-oriented, and driven individual who is interested in developing sales support and customer service best practices.

What You'll Do

• Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
• Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Navigate daily in Salesforce, including creating opportunities, running reports, searching for current orders, and building quotes
• Work on special projects, as needed
• Act with urgency, integrity, and a focus on the customer

Requirements

• University degree (BA, BSc, BBA) or equivalent work experience
• 3+ years in a sales support or customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in Salesforce.com or other CRM systems
• Strong organizational and time management skills, attention to detail
• Must be highly self-motivated and able to work independently

Nice to Have

• Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it
• SaaS experience
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $50,000 - $85,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary depending on experience and location. Compensation may also include variable bonus and stock options.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, pregnancy, veteran status, genetic information, political affiliation, or other protected characteristics. For accommodation requests, contact [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development