Sales Support Analyst

Veeva Systems, Inc.; Columbus (OH); Remote; USD 50,000 - 85,000; Full time

Job summary

A leading company in the life sciences industry is seeking a Sales Support Analyst to join their team. This role involves building relationships with sales teams and customers, processing subscription orders, and ensuring customer satisfaction. Ideal candidates will have a university degree and experience in sales or customer support. The company offers flexibility to work remotely and a range of benefits.

Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Qualifications

• 3+ years in a sales support or customer support environment.
• Must be highly self-motivated and able to work independently.

Responsibilities

• Build trusted relationships with Sales, Finance, and Operations teams.
• Create and process subscription and renewal opportunities.
• Daily navigation of Salesforce for creating opportunities and reports.

Skills

Communication

Organizational Skills

Time Management

Education

University degree (BA, BSc, BBA)

Tools

Salesforce

Excel

MS Office

Google Suite

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywherecompany, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us intransforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a driven Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders.Our ideal candidate is a motivated, goal-oriented, and driven individual who is interested in developing sales support and customer service best practices.

What You'll Do

• Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
• Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Daily navigation of Salesforce, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
• Working on special projects, as needed
• Act with urgency, integrity, and a focus on the customer

Requirements

• University degree (BA, BSc, BBA) or equivalent work experience
• 3+ years in a sales support or customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in Salesforce.com or other CRM systems
• Strong organizational and time management skills, attention to detail
• Must be highly self-motivated and able to work independently

Nice to Have

• Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it
• SaaS experience
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $50,000 - $85,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail].