BANAMEX Sales Support Analyst 2 - C10

Citi; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Citi is seeking a Sales Support Analyst 2 to provide client servicing and support data analysis. This role involves validating client data, resolving issues, and coordinating with internal teams. Ideal candidates will have a Bachelor's degree and 0-2 years of relevant experience.

Qualifications

• 0-2 years of relevant experience.
• Bachelor's degree required.
• Advanced Excel skills.

Responsibilities

• Provide day-to-day client servicing and resolve client issues.
• Validate client data and generate reports as needed.
• Lead coordination across internal departments.

Skills

Excel

Data Analysis

Client Servicing

Education

Bachelor's degree

Tools

Power BI

Database Management

Job description

The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Has a limited but direct impact on the business through the quality of the tasks/services provided. The impact of the job holder is restricted to their own team.

Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validate client data and documentation in relevant systems.
• Coordinate and follow-up across internal departments to resolve client needs.
• Provide feedback to clients regarding emerging product needs, competitive practices, and ideas for process or product improvement.
• Analyze client data and generate reports as needed.
• Assess risks appropriately when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws and regulations, adhering to policies, applying sound ethical judgment, and escalating, managing, and reporting control issues transparently.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelor's degree

This job description provides a high-level overview of the work performed. Other duties may be assigned as required.

Conocimiento y Experiencia:

• Excel: Avanzado
• Power BI: Deseable
• Manejo de base de datos
• Análisis de información para la creación de estrategias

------------------------------------------------------

Job Family Group: Commercial and Business Sales

------------------------------------------------------

Job Family: Commercial Sales Support

------------------------------------------------------

Time Type: Full time

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

If you are a person with a disability and need a reasonable accommodation to use our search tools or apply, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.