Sales Support Analyst

Veeva Systems; Raleigh (NC); Remote; USD 50,000 - 85,000; Full time

Job summary

A leading company in the life sciences industry is seeking a Sales Support Analyst. This role involves supporting the North America Sales team by managing subscription orders and enhancing customer service practices. The ideal candidate is motivated and has strong communication skills. Flexible work arrangements are available to ensure a thriving work environment.

Benefits

Medical, dental, vision insurance

Flexible PTO

Retirement programs

1% charitable giving program

Qualifications

• 3+ years in a sales support or customer support environment.
• Strong written and oral communication skills in English.

Responsibilities

• Build trusted relationships with Sales, Finance, and Operations teams.
• Create and process subscription and renewal opportunities.
• Answer customer questions about the order process.

Skills

Communication

Organizational Skills

Time Management

Problem Solving

Education

University degree (BA, BSc, BBA)

Tools

Salesforce

Excel

MS Office

Google Suite

Job description

Join to apply for the Sales Support Analyst role at Veeva Systems.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a driven Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal-oriented, and driven individual who is interested in developing sales support and customer service best practices.

What You'll Do

• Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
• Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Navigate Salesforce daily, including creating opportunities, running reports, searching for current orders, and building quotes
• Work on special projects as needed
• Act with urgency, integrity, and a focus on the customer

Requirements

• University degree (BA, BSc, BBA) or equivalent work experience
• 3+ years in a sales support or customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in Salesforce.com or other CRM systems
• Strong organizational and time management skills, attention to detail
• Must be highly self-motivated and able to work independently

Nice to Have

• Enjoy solving problems and digging until you find answers
• SaaS experience
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $50,000 - $85,000
• Salary range is provided to comply with regulations and may vary based on experience and location. Compensation may include variable bonus and stock options.

Veeva’s headquarters is in the San Francisco Bay Area, with offices in over 15 countries.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, marital status, pregnancy, veteran status, genetic information, political affiliation, or other protected characteristics. For accommodations, contact [e-mail].