Sales Support & Admin Specialist – In-Office, Atlanta

Tom James Company; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

PTO plan

Paid holidays

401(k) plan

Medical benefits (op-in)

Job summary

Tom James Company in Atlanta, GA seeks an Administrative Assistant to support our sales team, store leaders, and key executives in fulfilling our mission as a fashion industry leader. This in-office role requires daily attendance and partners with the top-producing sales professional on a fast-paced team.

You will manage calendars, scheduling, client communications, order tracking, and CRM data entry, while maintaining professional relationships with factories, the corporate office, and clients.

Qualifications

• Two years' office-related experience required.
• On-site attendance is required.
• Sales-oriented environment experience preferred.
• Valid Driver's License required.

Responsibilities

• Proactive calendar management in a fast-paced, high volume, and constantly evolving client service environment.
• Organizing and scheduling client appointments and fittings.
• Exercising knowledge of geography and timeline layout based off location.
• Manage and maintain incoming texts and emails through the sales professional.
• Sending reminders & appointment confirmations daily.
• Monitoring all open orders and consistently checking on order statuses.
• Building relationships with the factory leads and maintaining communication with necessary contacts.
• Organize communication tracking and maintain current statuses.
• Accompany sales professional on a full day of client meetings once a week, gaining knowledge of the business and covering weekly responsibilities.
• Coordinating and maintaining all client orders/files.
• Communicating regularly with the sales professional and other members of the store team.
• Maintaining a professional image when contacting factories, corporate office, clients, and outside vendors.
• Sending monthly product texts to clients as needed.
• Meeting with the sales professional to set goals and expectations monthly.
• Organizing inventory alongside teammates.
• Pursuing efficiencies for processes and communication as needed.
• Picking up and delivering client items as needed.
• Entering customer data into CRM system.

Skills

Strong communication

Excellent organizational skills

Time management

Professional customer service

Proactive problem-solving

Team player

Able to lift 30 lbs

Tools

Microsoft Office

Google Docs

Google Sheets

Google Forms

Job description

Tom James Company in Atlanta, GA seeks an Administrative Assistant to support our sales team, store leaders, and key executives in fulfilling our mission as a fashion industry leader. This in-office role requires daily attendance and partners with the top-producing sales professional on a fast-paced team.

You will manage calendars, scheduling, client communications, order tracking, and CRM data entry, while maintaining professional relationships with factories, the corporate office, and clients.