Sales Support & Accounts Coordinator

B&G Manufacturing Company Inc

Hatfield Township (PA)

Presencial

USD 40.000 - 55.000

Jornada completa

Hace 2 días

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Descripción de la vacante

B&G Manufacturing Company Inc is seeking a detail-oriented Sales Support Administrator to join our Sales team in Hatfield Township, PA. You will manage a small portfolio of customer accounts and provide essential support to Account Specialists and the Sales Manager, including order processing, quotes, and data maintenance.

The role requires initiative, strong communication, and the ability to handle multiple priorities in a fast-paced manufacturing environment.

Formación

At least 3 years of administrative and customer service experience.
Excellent communication and customer relationship skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Strong computer skills, including moderate proficiency with Microsoft Excel.
High school diploma or equivalent.

Responsabilidades

Support Customer Accounts: Manage an assigned group of standard customer accounts, handling routine orders, customer questions, and day-to-day service needs.
Provide Team Coverage: Serve as the primary backup for Account Specialists, stepping in to manage customer accounts and maintain service continuity during vacations and absences.
Assist with Quoting: Partner with Account Specialists and the Sales Manager to gather information, prepare complex customer quotes, and develop pricing worksheets.
Process Orders: Enter and process requests for quotations (RFQs) and sales orders in SAP, ensuring accuracy and timely communication with internal departments.
Maintain Accurate Data: Update customer information, contact records, pricing details, and other sales data in SAP and Excel.
Coordinate Across Departments: Work with inventory, shipping, production, and logistics to track orders, resolve issues, and keep customers informed.
Prepare Sales Reports: Use Excel to compile data and generate routine reports to support sales department activities and performance tracking.
Respond to Customer Inquiries: Handle general incoming calls and emails, answer routine product and availability questions, and direct inquiries to the appropriate team member.