Customer Service Manager — Lead Orders & Customer Success

Mauser Packaging Solutions; Homerville (GA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Mauser Packaging Solutions is seeking a Customer Service Manager to lead the Customer Service team, overseeing the order management process from entry to shipment and post-shipment review. The role acts as the liaison between Mauser Packaging Solutions and customers, ensuring timely support for changes, service issues, and documentation, with relocation offered.

The role requires a Bachelor's degree and 3–5 years of related experience, B2B customer service or account management experience,

Qualifications

• Bachelor’s degree and 3–5 years of related experience.
• Proven customer service leadership experience.
• B2B customer service or account management experience.
• Manufacturing experience preferred.
• Intermediate Excel skills (Pivot Tables, VLOOKUP).
• SAP experience preferred; proficiency with another ERP system also considered.
• Lean manufacturing knowledge; AR/AP processes, forecasting and sales order management.
• Strong analytical, organizational and problem-solving skills.
• Detail-oriented with ability to manage multiple priorities in a fast-paced environment.
• Self-directed and capable of driving efficiency and continuous improvement across the order management process.

Responsibilities

• Lead, coach and develop a high-performing Customer Service team.
• Oversee orders from entry through shipment and post-shipment review.
• Analyze trends, monitor KPIs and develop action plans to improve satisfaction and efficiency.
• Collaborate with Sales, Planning, Operations, Pricing, and Plant Management.
• Communicate delays, shortages and service risks to customers and stakeholders.
• Maintain accurate customer master data, pricing, contacts and shipping instructions.
• Support new customer, item, artwork and plant-to-plant transfers.
• Review operational reports including open orders, shipments, invoices, forecasts and OTIF performance.

Skills

Leadership

Analytical skills

Problem solving

Communication

Education

Bachelor’s degree

Tools

SAP

ERP systems

Excel (Pivot Tables, VLOOKUP)

Job description

Mauser Packaging Solutions is seeking a Customer Service Manager to lead the Customer Service team, overseeing the order management process from entry to shipment and post-shipment review. The role acts as the liaison between Mauser Packaging Solutions and customers, ensuring timely support for changes, service issues, and documentation, with relocation offered.

The role requires a Bachelor's degree and 3–5 years of related experience, B2B customer service or account management experience,