Sales Support

Architectural Ceramics Inc.; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Architectural Ceramics Inc. in Washington, DC seeks a Showroom Sales Support to assist the Regional Sales Manager and greet clients, log traffic, prepare quotes, and support Sales & Design Consultants.

You will be the showroom ambassador, distributors to staff per guidelines, and ensure timely quotes within 24 hours for material selection. Responsibilities include managing sign-ins, answering phones, scheduling appointments, processing sample orders, maintaining showroom appearance, and

Qualifications

• Strong verbal communication and customer service skills.
• Experience with CRM systems is advantageous.
• Proficient with basic MS Office (Excel/Word).
• Typing speed around 60 wpm and good data entry.
• Professional phone etiquette and multi-tasking ability.

Responsibilities

• Be the showroom ambassador while helping to sell tile.
• Greet clients entering/leaving the showroom with warmth.
• Log visitor information and log traffic in SFDC.
• Write quotes and check stock for Sales Design Consultants (quotes within 24 hours).
• Schedule appointments and process sample check-outs via Salesforce.
• Maintain showroom appearance and assist with orders and stock checks.

Skills

Verbal communication

CRM experience

Excel / Word

Typing 60 wpm

Phone etiquette

Customer service

Tools

Salesforce (SFDC)

Job description

Sales Support

Architectural Ceramics Inc. Washington, District of Columbia, United States

About this position

Job Title: Showroom Sales Support Reports to: Regional Sales Manager

Department: Rockville Showroom FLSA Status: Salary, Exempt

VISION

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Core Competencies

• Excellent verbal and communication skills
• Working knowledge of computer systems (CRM experience helpful)
• Ability to maintain positive working relationship with customers and co-workers.
• Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
• Ability to create and use excel spreadsheets and word documents
• Types 60 words a minute

Job Duties

• Be the showroom ambassador while helping to sell tile
• Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
• Smile, engage, greet customers with curiosity and empathy
• Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
• Enter client information and log traffic in SFDC
• Distributes walk-in customers to Sales & Design Consultants per guidelines
• Communicates with customers via Email, the phone and in person
• Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
• Check voice mail timely, within company standards
• Schedule appointments for Sales & Design Consultants
• Type and process sample check-outs via Salesforce
• Hand out marketing material
• Ensure everyone is helped – happy – and provided for
• Maintain showroom appear by ensuring tile samples are put away
• Keep reception area clean
• Responsible for Opening/Closing showroom according to Checklist
• Order showroom supplies (Backup)
• Conduct price checks and stock inventory checks
• Place follows up and receive sample orders
• Responsible for UPS/FedEx/Currier Services as needed
• Send out control samples to vendors
• Help to process orders when needed
• Schedules Courier service when applicable for designers.

Master the 6 Deliverables

• Sales RX Follow through (See implementation for more detail)
• Greeting properly (via phone, get them to make appointment, directions)
• Good Morning, Evening, Afternoon
• Building rapport
• Get information – quote, related party
• Next Appointment or Close
• Daily Huddle – Rotation Schedule
• Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
• Open Tasks on their Home page
• Response Time
• Follow ups within 48 hours
• Customer greeted within 15 seconds
• Emails/VM within 2-4 hours
• Pending meetings individually – weekly

Reports Generated by Department and Frequency of use

• Daily report to Manager
• Daily Sales and Sign-In reports

Key Performance Indicators

• Maintains positive/inviting attitude with customers
• All customers signed in and information recorded accurately
• Walk-ins distributed as per guidelines
• Develops rapport with major accounts
• Sign-In Reports completed accurately and daily
• Phones answered in a timely manner
• % of customer that are helped
• Number of positive online social media reviews
• Organized Front Desk

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45

I have read, understand and accept the duties, responsibilities and requirements as stated above.

Employee Signature: _______________________ Date: ___________________