Sales Support

Architectural Ceramics Inc.; Vienna (VA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid holidays

Drug screen

Job summary

Architectural Ceramics Inc. seeks a Showroom Sales Support to assist the Regional Sales Manager in a client‑facing showroom environment. You will greet visitors, log information, route walk‑ins, prepare quotes, and support Sales & Design Consultants with timely follow‑ups.

Knack for merchandising and strong communication are essential. Proficiency with CRM systems (Salesforce preferred), Excel, and typing 60 wpm is expected.

Qualifications

• Excellent merchandising, customer service and presentation skills.
• Ability to type 60 wpm and log customer information accurately.
• Solid CRM, computer, systems and math skills are required.

Responsibilities

• Be the showroom ambassador while helping to sell tile.
• Greet clients with a warm welcome and thank them for visiting.
• Log client information and schedule appointments for Consultants.
• Write quotes and check stock for Sales & Design Consultants (quotes within 24 hours).
• Process sample orders and coordinate with vendors as needed.
• Maintain showroom appearance and ensure reception area is clean.

Skills

Verbal communication

CRM experience

Excel

Typing 60 wpm

Phone etiquette

Customer service

Tools

Salesforce

Job description

About this position

Description:

Character - Community - Results that Matter – Innovation

Job Title: Showroom Sales Support Reports to: Regional Sales Manager

Department: Rockville Showroom FLSA Status: Salary, Exempt

Date: 10/18/2022 Supervisory: N/A

VISION

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Core Competencies

• Excellent verbal and communication skills


• Working knowledge of computer systems (CRM experience helpful)


• Ability to maintain positive working relationship with customers and co-workers.


• Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.


• Ability to create and use excel spreadsheets and word documents


• Types 60 words a minute

Job Duties

• Be the showroom ambassador while helping to sell tile


• Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.


• Smile, engage, greet customers with curiosity and empathy


• Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)


• Enter client information and log traffic in SFDC


• Distributes walk-in customers to Sales & Design Consultants per guidelines


• Communicates with customers via Email, the phone and in person


• Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)


• Check voice mail timely, within company standards


• Schedule appointments for Sales & Design Consultants


• Type and process sample check-outs via Salesforce


• Hand out marketing material


• Ensure everyone is helped – happy – and provided for


• Maintain showroom appear by ensuring tile samples are put away


• Keep reception area clean


• Responsible for Opening/Closing showroom according to Checklist


• Order showroom supplies (Backup)


• Conduct price checks and stock inventory checks


• Place follows up and receive sample orders


• Responsible for UPS/FedEx/Currier Services as needed


• Send out control samples to vendors


• Help to process orders when needed


• Send special items to customers or vendors (flowers, cookies, etc.) as needed


• Schedules Courier service when applicable for designers.

Master the 6 Deliverables

• Sales RX Follow through (See implementation for more detail)
  
  
  
  • Greeting properly (via phone, get them to make appointment, directions)
  
  
  • Good Morning, Evening, Afternoon
  
  
  • Building rapport
  
  
  • Get information – quote, related party
  
  
  • Next Appointment or Close
  
  
  
  


• Daily Huddle – Rotation Schedule


• Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.


• Open Tasks on their Home page


• Response Time


• Follow ups within 48 hours


• Customer greeted within 15 seconds


• Emails/VM within 2-4 hours


• Pending meetings individually – weekly

Reports Generated by Department and Frequency of use

• Daily report to Manager


• Daily Sales and Sign-In reports

Key Performance Indicators

• Maintains positive/inviting attitude with customers


• All customers signed in and information recorded accurately


• Walk-ins distributed as per guidelines


• Develops rapport with major accounts


• Sign-In Reports completed accurately and daily


• Phones answered in a timely manner


• Proper Phone etiquette followed


• % of customer that are helped


• Number of positive online social media reviews


• Organized Front Desk

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45

Requirements:

Do you have:

• Great merchandising, customer service and presentation skills


• The ability to quickly connect with people and build relationships


• Can you type 50 wpm


• Solid CRM Software Experience (preferably Salesforce)


• Resourcefulness in satisfying customer needs


• Unbridled energy and determination?


• A “Let’s get it done” attitude?

Experience in a retail sales environment, with working knowledge of retail practices and procedures, is a plus. Solid computer, systems, and math skills are required.

Benefits

• We believe every employee should be properly rewarded for a job well done. Architectural Ceramics provides you with healthcare including medical, prescription drug, and dental insurance.


• Your financial well-being will be supported by an equitable compensation program and a retirement investment plan.


• We offer a challenging & rewarding professional work environment, balanced by a time of that includes paid holidays.


• a comprehensive program


• Any offer for employment is conditioned upon the results of pre-employment drug/alcohol screening and background check.