Sales Support

VIAVI Solutions; San Jose (CA); On-site; USD 34,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Disability insurance

401(k) plan

Bonus program

Job summary

VIAVI Solutions is seeking a diligent Sales Administrator to support the Americas sales organization. You will handle day-to-day administrative tasks, quotations, orders, and reporting to ensure accurate and timely processing.

This role requires strong organization, multi-system coordination, and collaboration with sales, customers, channel partners, finance, operations, and customer service. The successful candidate will report to the Sr.

Qualifications

• Associate or bachelor’s degree in business administration, marketing, communications, or related field preferred; equivalent experience considered.
• 1–3 years of administrative, customer service, sales-support, or sales-operations experience preferred.
• Entry-level candidates with strong organizational, communication, and technology skills may be considered.
• Strong proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and Microsoft Teams.
• Experience using Microsoft Sales Dynamics or another CRM platform is preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Provide administrative and operational support to the Americas sales team.
• Assist with preparing customer quotations, proposals, and supporting documentation as needed by Sales.
• Track quotations, purchase orders, order status, shipments, delivery dates, and outstanding customer actions.
• Coordinate new customer setup with legal and operations teams (vendor registrations, NDAs, tax docs).
• Prepare routine sales reports, pipeline summaries, forecast updates, dashboards, and presentations.
• Organize customer meetings, internal sales calls, reviews, trainings, and industry events.
• Coordinate travel arrangements, calendars, and expense reporting as required.
• Support VIAVI GAP program, Win Stories, and the VTOP process for cadence and follow-through.
• Maintain supplies for the Sales team (data sheets, snacks, event needs).

Skills

Strong communication

Organizational skills

Attention to detail

Data accuracy

Time management

Independent worker

Education

Bachelor’s degree

Associate degree or equivalent experience

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Microsoft Teams

Microsoft Dynamics or CRM

Job description

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities

Position Summary

VIAVI Solutions is seeking a highly organized and proactive Sales Administrator to support the Americas sales organization. This position will provide day-to-day administrative and operational assistance to the sales team, helping ensure that customer requests, quotations, orders, reporting, and internal processes are handled accurately and efficiently.

The ideal candidate is detail-oriented, responsive, comfortable managing multiple systems and priorities, and able to collaborate effectively with sales, customers, channel partners, finance, operations, and customer service. Position reports to John Winans, Sr. Director of Sales, Americas

Key Responsibilities

• Provide administrative and operational support to the Americas sales team.
• Assist with preparing customer quotations, proposals, and supporting documentation as needed by Sales
• Help track quotations, purchase orders, order status, shipments, delivery dates, and outstanding customer actions offloading from Account Executives.
• Facilitate Sales team with new customer setup with legal and operations teams on vendor-registration forms, nondisclosure agreements, tax documents, and other required customer paperwork.
• Work with Sales Operarations to prepare routine sales reports, pipeline summaries, forecast updates, dashboards, and presentation materials.
• Help organize customer meetings, internal sales calls, internal reviews, training sessions, and industry events.
• Coordinate travel arrangements, meeting logistics, calendars, and expense reporting when required.
• Perform additional duties as assigned, including coordinating and scheduling the VIAVI GAP program, Win Stories, and the VTOP process to ensure proper cadence, timely participation, and consistent follow-through.
• General office duties ensuring supplies are maintained to support the Sales team, ie data sheets, snacks and supplies in support of events and customers.

Pre-Requisites / Skills / Experience Requirements

Required Qualifications

• Associate or bachelor’s degree in business administration, marketing, communications, or a related field preferred; equivalent experience will be considered.
• One to three years of administrative, customer service, sales-support, or sales-operations experience preferred.
• Entry-level candidates with strong organizational, communication, and technology skills may also be considered.
• Strong proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and Microsoft Teams.
• Experience using Microsoft Sales Dynamics or another CRM platform is preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities, help teams meet deadlines, and follow assignments through completion.
• Professional and responsive approach when working with customers, partners, and internal teams.
• Ability to work independently while contributing effectively within a geographically distributed organization.

Preferred Qualifications

• Familiarity with quotations, purchase orders, order management, and forecasting
• Experience working with distributors, manufacturers’ representatives, or channel partners.
• Basic understanding of sales terminology, product configurations, lead times, and customer procurement processes.
• Experience supporting field sales teams across multiple territories or time zones.

Key Competencies

• Organization and time management
• Accuracy and attention to detail
• Customer responsiveness
• Clear communication
• Problem-solving and follow-through
• Cross-functional collaboration
• Adaptability and willingness to learn
• Professional judgment and confidentiality

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Job Posting Pay Range

34 to 64 Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.