Sales Support

Earnest Machine; Rocky River (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Earnest Machine is seeking a results-driven Sales Support team member in Rocky River, Ohio, to manage customer inquiries and maintain service-focused relationships. This role involves consistent communication, order entry tasks, and supporting the sales and marketing teams.

Key responsibilities include managing quotes, fulfilling customer requests, and maintaining accurate CRM records. Candidates should have a high school diploma and 1-3 years of sales experience. Familiarity with Microsoft Dynamics 365 and fastener distribution is a plus.

Qualifications

• High School diploma or equivalent; Associate/Bachelor's degree preferred.
• 1-3 years of experience in an inbound/outbound sales environment.
• Comfortable making independent decisions and working in a fast-paced environment.

Responsibilities

• Manage customer inquiries and order entry tasks.
• Maintain accurate CRM item records for orders and quotes.
• Complete inbound quotes and orders into the CRM system.

Skills

Customer relationship management

Sales communication

Order entry

Microsoft Dynamics 365

Fastener distribution

Education

High School diploma

Associate/Bachelor's degree

Job description

We are looking for a results driven Sales Support team member to manage current customer inquiries while maintaining consistent and service focused relationships. This role will be responsible for consistent communication and order entry tasks, providing the best possible customer experience.

The Sales Support team member will work in conjunction with Earnest Sales & Marketing teams, Purchasing, and Distribution (& Production) departments. The Sales Support role will report directly to the Sales Operations Manager and will be eligible to participate in the Sales Incentive Plan annually.

General Day to Day Activities

• Maintain accurate CRM item records for orders and quotes including updates, modifications, and new entries
• Utilize Standard Operating Procedures to ensure compliance and consistency in all activities.
• Maintain deep understanding of the full Earnest product portfolio and effectively communicate value propositions to assigned customers
• Collaborate and help other sales support individuals and account managers, as needed, to drive collective revenue and margin Earnest goals
• Complete outbound calls per current customer connection and marketing activities

Quote and Order Entry

• Manage and service inbound calls, emails, and customer inquiries that are received to the communal inquiry box
• Qualify inbound quotes to ensure timely responses, quote identification (standard, newly sourced products, or blanket order), and quote completion as received to the communal inquiry box
• Complete inbound quotes and orders into communal inquiry inbox within 24-hour period
• Conduct quote follow up, as appropriate, to assess interest in quote and negotiation
• Escalate to Senior Sales Support or Account Manager to coordinate newly sourced product quotes and understand Earnest ability to source, timing of source, and determination on price alongside Sales Management
• Complete and enter order into CRM once submitted by customer for orders received to the communal inquiry box
• Ensure accurate and timely order delivery that meets customer specifications through collaboration with the Distribution Centers and communication to customers

Key Performance Indicators

• Exceed individual quote and order goals as documented within the sales compensation plan
• Own your role in achieving the team shipped revenue goals as documented within the sales compensation plan
• Customer satisfaction
• Quote to order rate of %
• Daily presence of 7+ hours in call queue

Required Qualifications

• High School diploma, Associate/Bachelors degree preferred
• Able to make decisions independently
• Comfortable with working in an inbound/outbound sales environment
• Grasp basic math/profitability concepts
• Ability to function well in a high-paced environment, comfortable with ambiguity, and enjoys an environment of active growth and change
• 1-3 years working in an inbound/outbound sales environment
• Experience working with Microsoft Dynamics 365
• Fastener Distribution experience a Plus