Sales Supervisor- Madison Avenue

CAMI NYC; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

CAMI NYC in New York is seeking a Sales Supervisor to support the Boutique Manager and lead the Madison store team. This role drives sales, delivers a luxury client experience, and mentors staff on customer service and operations.

The Sales Supervisor will be the on-floor leader when the Boutique Manager is unavailable, ensuring floor coverage, training, and adherence to store standards.

Qualifications

• Previous retail supervisory experience required.
• Strong customer service and clienteling skills.
• Ability to train and mentor staff.

Responsibilities

• Achieve and exceed individual productivity and sales goals.
• Assist Boutique Manager in daily store operations and leadership.
• Client Book Management and clienteling to cultivate loyalty.
• Supervise floor activities and mentor Sales Associates.
• Ensure product knowledge, selling skills and customer service standards.
• Oversee cash handling, inventory accuracy and loss prevention.
• Maintain visual standards and presentation across displays.
• Support opening/closing procedures and daily paperwork reconciliation.

Skills

Sales Leadership

Clienteling

Team Supervision

Visual Merchandising

Customer Service

Operations

Job description

CAMI NYC was founded in 2013 and has grown from these wardrobe staples to a global online brand featuring distinctive styles in a range of colors, prints and fabrication. With a focus on versatility, mix and match with other styles in your closet – the point is to integrate, transform and celebrate. CAMI is inclusive to every woman, any event, anywhere.

This role is for a contemporary fashion company that has a small team that is driven with hard work, thoughtful practices, true collaboration and relentless passion and dedication.

The Sales Supervisor is responsible for assisting the Boutique Manager in all aspects. The Sales Supervisor will assist with driving sales, cultivating a luxury client experience, spearhead the clientele program, and assist with operations. The Sales Supervisor will be the official manager when the Boutique Manager is out of the business. This is a key role on the leadership team of our Madison store.

Responsibilities:

• Achieve and exceed individual productivity and sales goals
• Assist in achieving and exceeding the store’s productivity and sales goals
• Client Book Management and Clienteling
• Team sells with Sales Associates to contribute to the development of the selling team
• Works with customers and models excellent customer service and clienteling skills
• Maximizes sales through strong floor supervision
• Ensure associates are trained on product knowledge, selling skills and customer service and operations
• Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook
• Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
• Understands, supports and complies with all company policies and procedures
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Perform daily opening and closing procedures including daily paperwork reconciliation and other operational tasks
• Full understanding of specialty retail, including business development, visual merchandising and store operations
• A mentor and leader to staff and peers. Developing individual’s strengths and identifying opportunities.
• A trainer able to teach skills in customer service, selling, and operations
• A team player that loves develop clients and team members