Sales Supervisor / Customer Service

Chris Baily; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Growth opportunities

Job summary

Chris Baily in Brooklyn, NY, is seeking a Sales Supervisor / Customer Service to manage key accounts, process orders, and coordinate logistics to support the company’s growth.

The role blends leadership with proactive customer engagement, requiring strong communication and organizational skills to ensure on-time delivery and high customer satisfaction.

Ideal candidates have manufacturing or distribution experience and familiarity with ERP systems and MS Office.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor's in Business, Communications, or related field preferred.
• Valid driver’s license.

Responsibilities

• Receive and process daily customer orders via phone, email, and internal systems
• Confirm feasible delivery dates in collaboration with production management
• Update production schedule and maintain order status
• Maintain open order files and production status tracking
• Coordinate pickups, track deliveries, and resolve shipping issues
• Develop new business opportunities in line with sales strategy

Skills

Customer service

Inside sales

Account management

Multitasking

Communication

Education

High school diploma or GED

Associate or Bachelor's degree in Business/Communications

Tools

Microsoft Office

Microsoft Dynamics 365 Business Central

Job description

Job Title: Sales Supervisor and Customer Service

Location: Brooklyn, NY

Industry: Manufacturing

Position Summary:

The Customer Service and Sales Supervisor plays a critical role in managing key customer accounts, processing incoming orders, coordinating transportation and logistics, and supporting the company’s sales growth strategy. This role requires a proactive leader with strong communication and organizational skills, capable of managing both existing accounts and new customer acquisition initiatives.

Key Responsibilities:

• Receive and process daily customer orders via phone, email, and internal systems
• Confirm feasible delivery dates in collaboration with production management
• Update and maintain the daily production schedule
• Send order confirmations after shipment dates are finalized
• Provide customers with timely updates regarding order status and shipment information
• Maintain open order files and production status tracking
• Arrange cost-effective LTL and full truckload shipments
• Negotiate rates with brokers and carriers
• Coordinate pickups, track deliveries, and resolve shipping issues
• Reconcile freight invoices with accounting
• Maintain strong relationships with key accounts, ensuring consistent satisfaction and retention
• Develop new business opportunities in line with the company’s sales strategy
• Prepare credit reference documentation for new customers and liaise with accounting for verification
• Maintain a structured digital filing system for customer documentation
• Conduct market research to support customer acquisition and strategic sales planning

Required Experience & Skills:

• 5+ years of experience in customer service, inside sales, or account management—preferably in a manufacturing or logistics environment
• Working knowledge of freight and transportation logistics
• Proficiency with Microsoft Office Suite (especially Excel and Word)
• Experience with Microsoft Dynamics 365 Business Central or similar ERP software preferred
• Strong written and verbal communication skills
• Exceptional organizational abilities and attention to detail
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with a focus on delivering outstanding customer service

Education & Certifications:

• High school diploma or GED required
• Associate or Bachelor's degree in Business, Communications, or related field preferred
• Valid driver’s license

Work Environment & Physical Demands:

• Office-based role with occasional walkthroughs of the manufacturing plant
• Regular use of phone, computer, and office equipment
• Must be able to remain seated for extended periods
• Light physical activity (lifting up 10 lbs occasionally)
• Occasional travel required (3–5 times per year, domestic only)

Authority & Decision-Making:

• Oversight of order processing and distribution
• Approval of shipping terms and rates
• Collaboration with production for scheduling and priority decisions
• Customer issue resolution, credit processing, and invoice review

What We Offer:

• Competitive salary and benefits
• Collaborative team culture
• Opportunities for growth within a stable and growing company

FULL-TIME/PART-TIME:

Full time

SALARY:

$80k - $90k

SHIFT:

Mon – Friday 8am – 5pm

POSITION:

Sales Supervisor / Customer Service