Customer Service Manager

Unclassified; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Growth opportunities

Friendly team environment

Job summary

Unclassified in Brooklyn, NY is seeking a Customer Service Manager to oversee customer service operations and ensure orders and customer issues are handled accurately and efficiently.

The role focuses on leadership, accountability, and delivering a high level of customer service in a bustling apartment building supply environment.

Qualifications

• Previous management or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Detail-oriented with excellent follow-through.
• Ability to multitask and work collaboratively.

Responsibilities

• Manage incoming orders and distribute them to the appropriate stores.
• Oversee phone and email communication with customers.
• Handle customer complaints, billing, delivery, and order issues.
• Work closely with store managers and internal departments to resolve problems.
• Maintain accurate customer account notes and follow up on open issues.
• Identify root causes and implement effective solutions.
• Ensure a high level of organization, accountability, and customer service.

Skills

Leadership experience

Communication

Organizational skills

Problem solving

Multitasking

Team collaboration

Job description

Customer Service Manager Location: Brooklyn, NY Salary: $65K-$85K DOE Established apartment building supply company with 30+ years in business is seeking an experienced Customer Service Manager to oversee customer service operations and ensure orders and customer issues are handled accurately and efficiently.

Responsibilities

• Manage incoming orders and distribute them to the appropriate stores.
• Oversee phone and email communication with customers.
• Handle customer complaints, billing, delivery, and order issues.
• Work closely with store managers and internal departments to resolve problems.
• Maintain accurate customer account notes and follow up on open issues.
• Identify root causes and implement effective solutions.
• Ensure a high level of organization, accountability, and customer service.

Qualifications

• Previous management or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Detail-oriented with excellent follow-through.
• Ability to multitask and work collaboratively.

Schedule & Benefits Mon-Thu: 8AM-5PM | Fri: 8AM-2PM Medical benefits, paid sick/vacation/holidays, growth opportunities, and a friendly team environment.