Sales Supervisor

Steve Madden US; Towson (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Steve Madden US is seeking a Sales Supervisor to oversee store operations in the Store Manager's absence. You will lead associates, deliver exceptional customer service, and ensure engaging displays and stock management.

Excellent product knowledge and promotions awareness are essential. The role requires 6–12 months of retail experience, strong communication skills, and the ability to read, write, and understand English.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write and understand English.
• 6–12 months of retail experience.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and assist customers to provide outstanding service.
• Maintain product knowledge, promotions, and ads.
• Demonstrate salesmanship and achieve sales goals.
• Assist with floor moves, merchandising, cleaning, and stockroom upkeep.
• Assist in replenishing merchandise and monitoring floor stock.

Skills

Customer service

Interpersonal skills

Sales

Product knowledge

Education

High school diploma or equivalent

Job description

Sales Supervisor

Overview

This position supervises an assigned work schedule in the absence of the Store Manager by assisting in all aspects of the store operations including associate management, customer relations, stock disposition and merchandise displays. Major Qualifications (include but are not limited to):

• Ensure that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
• Demonstrates salesmanship skills by maintaining sales productivity levels.
• Assist in floor moves, merchandising, displaying maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.

Requirements

• High school diploma or equivalent.
• Ability to read, write and understand English.
• 6 -12 months retail experience.
• Strong interpersonal and customer service skills.