Sales Supervisor

SCHIAPARELLI; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Schiaparelli in Miami is seeking a Sales Supervisor to lead the boutique sales team, drive sales performance, and uphold brand standards. You will coach staff, support client experiences, and assist store leadership in achieving business objectives.

You will monitor daily sales, develop client relationships, assist with product selection, training, and merchandising, ensure POS accuracy, and maintain a polished, inviting sales floor in line with our luxury standards.

Qualifications

• 3+ years of retail sales experience with supervisory or leadership experience preferred.
• Proven ability to achieve sales goals and drive team performance.
• Strong interpersonal, customer service, and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to coach, motivate, and develop team members.
• Proficiency with point-of-sale and retail systems.

Responsibilities

• Lead by example in delivering exceptional customer service and building client relationships.
• Motivate the sales team to achieve boutique sales goals.
• Assist clients with product selection and purchases.
• Provide coaching and performance feedback to staff.
• Support recruiting, training, onboarding, and development of sales associates.
• Ensure cash handling and POS accuracy.
• Maintain a visually appealing and organized sales floor.
• Collaborate with Operations to run store processes.

Skills

Customer service

Coaching

Relationship building

Communication

Tools

POS systems

Job description

The Sales Supervisor supports the day-to-day leadership of the boutique sales team, helping drive sales performance, deliver exceptional customer experiences, and uphold brand standards. This role serves as a key resource for team members by providing coaching, customer support, and operational oversight while assisting store leadership in achieving business objectives.

Essential Duties and Responsibilities

• Lead by example in delivering exceptional customer service and building long-term client relationships.
• Support and motivate the sales team to achieve individual and boutique sales goals.
• Assist clients with product selection, styling recommendations, and purchase decisions.
• Resolve customer concerns professionally and ensure a positive shopping experience.
• Foster client loyalty through personalized service and follow-up communications.
• Support the recruitment, training, onboarding, and development of sales associates.
• Provide ongoing coaching and performance feedback to improve individual and team performance.
• Model professional behavior and create a positive, collaborative work environment.
• Assist management in communicating company initiatives, goals, and expectations.

Sales Performance & Business Development

• Monitor daily sales performance and identify opportunities to drive revenue growth.
• Support the execution of sales strategies, promotions, and client outreach efforts.
• Analyze sales trends and customer feedback to improve results.
• Encourage business activities to strengthen customer relationships and increase repeat business.
• Assist with daily opening and closing procedures.
• Support inventory management processes, including merchandise replenishment and stock organization.
• Ensure cash handling and point-of-sale transactions are completed accurately.
• Maintain a clean, organized, and visually appealing sales floor.
• Partner with the Operations team to ensure efficient execution of operational processes.

Merchandising & Brand Standards

• Ensure merchandise is displayed according to company visual merchandising guidelines.
• Maintain product knowledge and educate team members on new products and collections.
• Monitor the sales floor to ensure brand presentation standards are consistently met.
• Assist with promotional events, product launches, and special client experiences.

Compliance & Safety

• Ensure compliance with company policies, procedures, and security standards.
• Maintain a safe and professional environment for employees and customers.
• Assist management with loss prevention efforts and inventory protection.

Qualifications

• 3+ years of retail sales experience, with prior supervisory or leadership experience preferred.
• Proven ability to achieve sales goals and drive team performance.
• Strong interpersonal, customer service, and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to coach, motivate, and develop team members.
• Proficiency with point-of-sale and retail systems.

Physical Requirements

• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to lift and move up to 20 pounds.
• Ability to perform retail sales and customer service activities throughout the workday.
• Regular on-site presence required to support team leadership and customer engagement.