Sales Associate

SCHIAPARELLI; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Schiaparelli in Miami seeks a Sales Associate to deliver exceptional customer service and provide a personalized shopping experience. You will act as a brand ambassador, maintain product knowledge, and support boutique sales goals through effective clienteling and engaging service.

Responsibilities include building client relationships, processing transactions, assisting with receiving and merchandising, and contributing to a welcoming, well-organized store environment that reflects the brand's

Qualifications

• 1+ years of retail sales or customer service experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and interpersonal communication skills.
• Ability to work effectively in a fast-paced retail environment.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively as part of a team.
• Basic proficiency with point-of-sale and retail systems.

Responsibilities

• Provide exceptional customer service and create a welcoming shopping environment.
• Build and maintain strong client relationships through personalized service and follow-up.
• Identify customer needs and recommend products that enhance the client experience.
• Achieve individual sales goals and contribute to overall boutique performance.
• Resolve customer inquiries and concerns professionally and in a timely manner.
• Support client outreach and relationship-building initiatives to encourage repeat business.
• Develop and maintain comprehensive knowledge of products, collections, and services.
• Communicate product features, benefits, and brand stories effectively to customers.
• Maintain a good knowledge on new product launches, promotions, and boutique events.
• Leverage clienteling tools and practices to build lasting customer relationships and drive sales.
• Accurately process sales transactions, returns, exchanges, and other point-of-sale activities.
• Assist with receiving, replenishing, and organizing merchandise.
• Support inventory control efforts by following established operational procedures.
• Participate in opening and closing responsibilities as assigned.
• Maintain an organized sales floor, fitting rooms, and stockroom.
• Ensure merchandise is consistently presented according to company standards.
• Assist with visual merchandising updates and promotional displays.
• Monitor product presentation and report inventory or merchandising concerns.
• Maintain a professional appearance and represent the brand positively at all times.
• Work collaboratively with management and team members to achieve business objectives.
• Participate in training programs, team meetings, and development opportunities.
• Support a positive, inclusive, and customer-focused work environment.
• Assist colleagues as needed to ensure a seamless customer experience.
• Adhere to all company policies, procedures, and security requirements.
• Support loss prevention initiatives and safeguard company assets.
• Maintain a safe, clean, and professional work environment for customers and employees.

Skills

Customer service

Relationship-building

Interpersonal communication

Teamwork

Attention to detail

Organizational skills

Retail knowledge

Tools

POS systems

Retail software

Job description

The Sales Associate is responsible for delivering exceptional customer service, building lasting client relationships, and supporting the boutique sales goals' achievement. This role serves as a brand ambassador by providing a personalized shopping experience, maintaining product knowledge, and contributing to the overall success of the boutique.

Essential Duties and Responsibilities

Customer Experience & Sales

• Provide exceptional customer service and create a welcoming shopping environment.
• Build and maintain strong client relationships through personalized service and follow-up.
• Identify customer needs and recommend products that enhance the client experience.
• Achieve individual sales goals and contribute to overall boutique performance.
• Resolve customer inquiries and concerns professionally and in a timely manner.
• Support client outreach and relationship-building initiatives to encourage repeat business.

Product Knowledge & Clienteling

• Develop and maintain comprehensive knowledge of products, collections, and services.
• Communicate product features, benefits, and brand stories effectively to customers.
• Maintain a good knowlegde on new product launches, promotions, and boutique events.
• Leverage clienteling tools and practices to build lasting customer relationships and drive sales.
• Accurately process sales transactions, returns, exchanges, and other point-of-sale activities.
• Assist with receiving, replenishing, and organizing merchandise.
• Support inventory control efforts by following established operational procedures.
• Participate in opening and closing responsibilities as assigned.
• Maintain an organized sales floor, fitting rooms, and stockroom.

Merchandising & Brand Standards

• Ensure merchandise is consistently presented according to company standards.
• Assist with visual merchandising updates and promotional displays.
• Monitor product presentation and report inventory or merchandising concerns.
• Maintain a professional appearance and represent the brand positively at all times.
• Work collaboratively with management and team members to achieve business objectives.
• Participate in training programs, team meetings, and development opportunities.
• Support a positive, inclusive, and customer-focused work environment.
• Assist colleagues as needed to ensure a seamless customer experience.

Compliance & Safety

• Adhere to all company policies, procedures, and security requirements.
• Support loss prevention initiatives and safeguard company assets.
• Maintain a safe, clean, and professional work environment for customers and employees.

Qualifications

• 1+ years of retail sales or customer service experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and interpersonal communication skills.
• Ability to work effectively in a fast-paced retail environment.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively as part of a team.
• Basic proficiency with point-of-sale and retail systems.

Physical Requirements

• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to lift and move up to 20 pounds.
• Ability to bend, reach, and perform retail sales activities throughout the workday.
• Flexible availability, including evenings, weekends, and holidays as needed.