Sales Supervisor

The Elder Statesman; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Elder Statesman in Los Angeles is seeking a polished Sales Supervisor for the Melrose store to blend hands-on selling with leadership of a small team. You will coach Sales Associates, support store operations, and act as manager on duty when leadership is not present, all while upholding luxury brand standards.

Responsibilities include coaching in real time, floor coverage, onboarding, feedback, opening/closing, and maintaining stock and visual standards with exceptional client service.

Qualifications

• 3+ years retail or hospitality experience, luxury retail preferred.
• Proven ability to coach and motivate teammates in a fast-paced client-facing environment.
• Strong customer service and relationship-based selling skills.
• POS and cash handling experience, including reconciliation; key holder responsibilities.
• Professional presentation and ability to represent a luxury brand.
• Flexible availability, including weekends and holidays; open/close as needed.

Responsibilities

• Act as a leader on the sales floor, coaching associates in real time.
• Support store leadership with floor coverage, task delegation and shift planning.
• Onboard and train new Sales Associates on product knowledge and service standards.
• Provide feedback on team performance and escalate issues when needed.
• Open and close the store as key holder, including cash reconciliation.
• Maintain immaculate sales floor and fitting rooms; ensure visual standards.

Skills

Coaching

Leadership

Lux retail

POS systems

Relationship selling

Key holder

Tools

POS systems

Job description

The Elder Statesman is a heritage lifestyle brand with an emphasis on cashmere and luxury goods. Founded in 2007 and based in Los Angeles, California, TES is beginning an exciting new chapter with a new leadership team and brand look and feel.

Role Overview

We are seeking a polished, customer focused Sales Supervisor to join the Melrose store team. This role blends hands on selling and client service with day-to-day leadership on the sales floor, coaching a small team of Sales Associates, supporting store operations, and stepping in as the primary point of contact when store leadership is not present.

Key Responsibilities

• Act as a leader on the sales floor, coaching Sales associate’s in real time and modeling brand appropriate selling behavior.
• Support the Store Manager and Assistant Store Manager with floor coverage, task delegation, and shift planning, serving as manager on duty when store leadership is not present.
• Help onboard and train new Sales Associates on product knowledge, brand storytelling, and service standards.
• Share feedback on team performance with store leadership and escalation conduct or performance concerns as needed.
• Open and close the store as a trusted key holder, including cash reconciliation and security procedures.

Client Experience & Sales

• Greet and engage clients with warmth and professionalism, delivering a high touch, personalized experience and setting the standard for the team.
• Recommend product, share the brand story (materials, craftsmanship, heritage), and guide clients through purchase decisions, while driving personal and team sales.
• Process sales, returns, and exchanges accurately using POS systems, and oversee cash and card transactions for the team.
• Handle escalated client issues and service recovery, looping in the Store Manager for complex situations.

Operations, Stock & Visual Standards

• Assist with order coordination, gift wrapping, and client follow up (phone/email), and ensure the team completes these tasks to standard.
• Oversee receiving, organizing, and replenishing stock, owning inventory accuracy for assigned shifts and reporting discrepancies to management.
• Maintain and enforce an immaculate sales floor and fitting rooms, upholding TES visual and brand standards.

Compliance & Availability

• Uphold and enforce security, cash control, and operational procedures across the team, escalating issues to the Store Manager.
• Be flexible to cover shifts, including weekends, evenings, and peak season hours, and step in for absent team members as needed.

Qualifications

• 3+ years retail or hospitality experience, including experience training or informally leading others; luxury or specialty retail experience strongly preferred.
• Demonstrated ability to coach, motivate, and give feedback to teammates in a fast paced, client facing environment.
• Strong customer service and communication skills, comfortable with relationship based selling and client escalations.
• Proven POS and cash handling experience, including reconciliation and key holder responsibilities; reliable and detail oriented.
• Professional presentation and the ability to represent a luxury brand, both on the sales floor and as a leader for the team.
• Flexible, ongoing availability, including weekends and holidays, with willingness to open and close the store and serve as manager on duty as needed.