Sales Specialist 2 (Ops)

Living Spaces Furniture; California (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match

Vacation

Paid Sick Leave

Flex or Health Spending Account

Employee Assistance Program

Holiday pay

Life insurance

Job summary

Living Spaces Furniture is seeking a Sales Specialist 2 (Ops) to combine guest engagement with operations, delivering a positive guest experience while meeting sales KPIs. The role requires maintaining cash office and adherence to standard work, with duties spanning customer interactions, follow-ups, escalations, and SOP compliance.

The position includes benefits eligibility and a pay range of $19.15–$24.85 per hour, with overtime and potential bonuses based on KPI goals.

Qualifications

• High School Diploma or GED required; 1+ year retail/customer service experience preferred.
• Experience in direct customer interaction environment preferred; ability to work in a fast-paced store.
• Proficiency with Microsoft Office applications for daily reporting and documents.

Responsibilities

• Execute Guest Engagement Model to meet or exceed SPH thresholds.
• Maintain Sales Specialist-1 Standard work for Operations.
• Open/Close Vault and process cash and checks according to SOP.
• Handle guest emails and CRM follow-ups; resolve escalations, returns, and discounts.
• Drive proficiency in the Guest Engagement Model to link behaviors with sales outcomes.

Skills

Retail experience

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Summary

The Sales Specialist 2 (Ops) combines the skills of the Sales Specialist 1 Specialist and the skills of the Operations Specialist.

This role executes the Living Spaces Guest Engagement Model and create a positive experience for our guests that keeps them coming back. This role is expected to achieve targeted Sales per Hour and adhere to standards on all KPIs. This role also ensures success in all guest interactions. This role will maintain the cash office and Counter, maintaining Standard Work of the Sales Specialist-1.

Position Description

Essential Duties and Responsibilities

• Execute the Guest Engagement Model, and the expected behaviors thereof, to meet or exceed Sales Per Hour {SPH} Thresholds.
• Executes Sales Specialist-1 Standard work for Operations
• Drive proficiency using Living Spaces Guest Engagement Model, connecting behaviors in the Guest Engagement Model to expected Sales outcomes
• Self assess daily sales results and complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strength and opportunities
• Perform all guest email follow-up and complete open Customer Relationship Management {CRM} Follow-up tickets.
• Assist Store Leadership in resolving guest escalations, returns, exchanges and discounts, adhering to the guidelines of the Standard Operating Procedure (SOP)
• Process cash and check transactopns to exacting standards of payments SOP. Process Synchrony and Concora manual payments, and credit card payments to strict SOP standards.
• Open and Close the Vault, ensuring compliance with the SOP, with paperwork precicely completed by required times for both Opening and Closing of the Vault
• Maintain Guest Surveys for Sales and Cashier, at or above store goals for both metrics
• Follow security policy set forth by Asset Protection, for the Cash Office, including but not limited to adhering to policies on access to the Cash Office and accuracy of transactions.

LS1A

Qualifications

Education/Experience: High School Diploma or GED equivalent. At least 1 year of retail experience in a direct customer interactive environment preferred.

1-2 year retail / sales / customer service experience. Equivalent combination of education and experience will be considered.

Computer Skills:

To perform this job successfully, an individual must have experience in Microsoft Office programs.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $19.15 - $24.85

Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional Available Benefits Upon Meeting Eligibility Requirements Include

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.