Sales Specialist 2 (Ops)

FHLB Des Moines; Manteca (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Vacation

Job summary

Living Spaces is seeking a Sales Specialist 2 (Ops) in California to execute guest engagement techniques, drive sales per hour, and maintain our cash office under strict SOPs. The role includes processing payments, supporting store leadership with escalations, and following up on customer CRM tickets while ensuring accurate reporting of guest interactions.

You will work to meet store KPIs, manage the vault, and maintain guest surveys to optimize both sales and cashier performance.

Qualifications

• High School Diploma or GED required.
• 1-2 years of retail / sales / customer service experience.
• Experience using Microsoft Office programs.

Responsibilities

• Execute the Guest Engagement Model to meet or exceed Sales Per Hour thresholds.
• Maintain the cash office and vault per SOP and ensure daily accuracy.
• Handle guest emails and CRM follow-up tickets to close inquiries.
• Assist Store Leadership with guest escalations, returns, exchanges, and discounts per SOP.
• Process payments and ensure compliance with SOP; open/close the vault on schedule.
• Maintain Guest Surveys for Sales and Cashier metrics to target store goals.

Skills

Customer service

Retail sales

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position SummaryThe Sales Specialist 2 (Ops) combines the skills of the Sales Specialist 1 Specialist and the skills of the Operations Specialist.This role executes the Living Spaces Guest Engagement Model and create a positive experience for our guests that keeps them coming back. This role is expected to achieve targeted Sales per Hour and adhere to standards on all KPIs. This role also ensures success in all guest interactions. This role will maintain the cash office and Counter, maintaining Standard Work of the Sales Specialist-1.Position DescriptionEssential Duties and Responsibilities include the following. Other duties may be assigned.Execute the Guest Engagement Model, and the expected behaviors thereof, to meet or exceed Sales Per Hour {SPH} Thresholds.Executes Sales Specialist-1 Standard work for OperationsDrive proficiency using Living Spaces Guest Engagement Model, connecting behaviors in the Guest Engagement Model to expected Sales outcomesSelf assess daily sales results and complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strength and opportunitiesPerform all guest email follow-up and complete open Customer Relationship Management {CRM} Follow-up tickets.Assist Store Leadership in resolving guest escalations, returns, exchanges and discounts, adhering to the guidelines of the Standard Operating Procedure (SOP)Process cash and check transactopns to exacting standards of payments SOP. Process Synchrony and Concora manual payments, and credit card payments to strict SOP standards.Open and Close the Vault, ensuring compliance with the SOP, with paperwork precicely completed by required times for both Opening and Closing of the VaultMaintain Guest Surveys for Sales and Cashier, at or above store goals for both metricsFollow security policy set forth by Asset Protection, for the Cash Office, including but not limited to adhering to policies on access to the Cash Office and accuracy of transactions.LS1AQualificationsEducation/Experience: High School Diploma or GED equivalent. At least 1 year of retail experience in a direct customer interactive environment preferred.1-2 year retail / sales / customer service experience. Equivalent combination of education and experience will be considered.Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.Position Hiring RangeThe hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.Compensation: $19.15 - $24.85Overtime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.Additional available benefits upon meeting eligibility requirements include:Medical (full-time only)Dental (full-time only)Vision (full-time only)401(k) with Company match (full and part-time)Vacation (full-time only or as otherwise required by applicable law)Paid Sick Leave (full and part-time)Flex or Health Spending Account (for eligible full-time only)Employee Assistance Program (full and part-time)Holiday pay (full-time only)Life insurance (full-time only)For more details, please visit our website at: Careers (livingspaces.com)Equal Opportunity EmployerIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.E-VerifyLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.Applicant Privacy