Sales Specialist

Lithia & Driveway; Tampa (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

Lithia & Driveway, based in the Greater Tampa Bay Area, seeks a Sales Specialist to guide customers through the vehicle sales process in showroom and via phone or digital channels. You will identify needs, present options, and explain financing choices, while coordinating with finance and service teams for a transparent experience.

The role emphasizes meeting sales targets, maintaining CRM records, and participating in ongoing training in a fast-paced, customer-centric environment.

Qualifications

• Strong communication skills with clear verbal and written interactions.
• Proven customer service abilities focused on trust, questions, and resolving concerns professionally.
• Demonstrated sales experience or aptitude, including prospecting, presenting solutions, and closing transactions.
• Background or interest in training and sales management, such as mentoring peers or supporting sales process improvements.
• Basic knowledge of automotive products or willingness to learn vehicle features, technology, and financing options.
• Familiarity with CRM tools and dealership systems to manage leads and records.
• Ability to work on-site, including evenings and weekends as needed, in a fast-paced retail environment.
• High school diploma or equivalent; additional education in business or marketing is beneficial.
• Valid driver’s license with a satisfactory driving record.

Responsibilities

• Guide customers through the vehicle sales process in showroom and via phone/digital channels.
• Identify customer needs, present vehicle options, explain features, pricing, and financing or leasing options.
• Prepare and review sales documents, coordinate test drives, and liaise with finance and service teams for a smooth process.
• Maintain CRM records and meet individual and store sales targets.
• Support dealership events and participate in ongoing training.

Skills

Strong communication skills

Customer service abilities

Sales experience / aptitude

Training and sales management interest

Automotive product knowledge

CRM tools proficiency

Education

High school diploma or equivalent

Tools

CRMs / dealership systems

Job description

Company Description Lithia & Driveway is one of the nation’s fastest-growing automotive retailers, ranked 124 on the Fortune 500 and listed on the NYSE as LAD. The company operates more than 300 stores, supports over 50 automotive brands, and provides careers for more than 27,000 team members across the US, UK, and Canada. Guided by the mission “Growth Powered by People,” Lithia & Driveway emphasizes personal ownership, continuous improvement, earning customers for life, and enjoying the process. Its high-performance culture is centered on creating an excellent customer experience and meeting customers wherever and however they prefer to shop. Lithia & Driveway is an equal opportunity employer committed to inclusion, diversity, and providing opportunities in Sales, Service, Corporate, and Finance functions.

Role Description The Sales Specialist is a full-time, on-site role based in the Greater Tampa Bay Area, focused on guiding customers through the vehicle sales process. In this role, the Sales Specialist engages customers in the showroom and by phone or digital channels, identifies their needs, presents suitable vehicle options, and explains features, pricing, and financing or leasing alternatives. The position involves preparing and reviewing sales documents, coordinating test drives, and working closely with finance and service teams to ensure a smooth and transparent experience. The Sales Specialist is responsible for following up with prospects and existing customers, maintaining accurate records in the CRM system, and meeting individual and store sales targets. This role also supports dealership events, participates in ongoing training, and contributes to a positive, customer-centric team environment.

Qualifications

• Strong Communication skills, including clear verbal and written interactions with customers and team members.
• Proven Customer Service abilities, with a focus on building trust, handling questions, and resolving concerns professionally.
• Demonstrated Sales experience or aptitude, including prospecting, presenting solutions, and closing transactions.
• Background or interest in Training and Sales Management, such as mentoring peers or supporting sales process improvements.
• Basic knowledge of automotive products or willingness to quickly learn vehicle features, technology, and financing options.
• Comfort working with CRM tools, dealership systems, and standard office software to manage leads and customer records.
• Ability to work on-site, including evenings and weekends as needed, and to adapt in a fast-paced retail environment.
• High school diploma or equivalent required; additional education in business, marketing, or related fields is beneficial.
• Valid driver’s license with a satisfactory driving record, in accordance with local regulations and company policy.