Sales Specialist

Beacon Hill; Swissvale (Allegheny County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Benefits

Job summary

Beacon Hill is seeking a Sales Specialist in Swissvale, PA to build strong customer relationships, provide product support, and manage order processing. You will collaborate with internal technical teams to demonstrate product knowledge and ensure customer satisfaction.

The role requires 2+ years of experience, a Bachelor's degree in business or a related field, and strong written and verbal communication. CRM/ERP experience is a plus and training will be provided for technical aspects.

Qualifications

• 2+ years of relevant professional experience.
• Bachelor's degree in business or related field.
• CRM/ERP experience preferred but not required.
• Strong written and verbal communication skills with attention to detail.
• Ability to learn and understand technical aspects of products and services.

Responsibilities

• Build rapport with customers and collaborate with internal teams to demonstrate product knowledge.
• Provide prompt, customer-focused service across channels; answer questions and resolve issues.
• Follow SOPs to ensure accurate order management and maintain CRM/ERP records.
• Gather customer feedback and share insights with leadership to improve the customer experience.

Skills

Communication skills

Customer service

Fast learner

Education

Bachelor's degree in business or related field

Tools

CRM/ERP software

Job description

Sales Specialist (A1470172) Swissvale, Pennsylvania

Salary: USD60000 - USD75000 per year + Benefits

A local manufacturing company is seeking a Sales Specialist to join their growing team. In this role, you will build and maintain strong customer relationships, provide product support and training, manage order processing and customer records, and deliver exceptional service by resolving inquiries and ensuring customer satisfaction. The ideal candidate is a quick learner with excellent communication skills and a customer-focused mindset. This company offers competitive compensation, comprehensive benefits, and opportunities for professional growth.

Responsibilities:

• Build individual rapport with customers and actively collaborate with internal technical teams to demonstrate product knowledge and subject matter expertise.
• Provide prompt, efficient, and customer-focused service in response to inquiries through various channels. Analyze situations, answer customer questions, and resolve issues as they arise.
• Follow standard operating procedures to ensure accuracy in order management and order entry. Maintain customer records in CRM/ERP systems with a high level of data integrity.
• Gather customer feedback and share insights with leadership to improve the overall customer experience.

Requirements:

• 2+ years of relevant professional experience.
• Bachelor's degree in business or a related field.
• Prior experience with CRM and/or ERP software is preferred but not required.
• Strong written and verbal communication skills, including grammar, proofreading, and editing, with exceptional attention to detail.
• Ability to learn and understand technical aspects of products and services.