Sales Specialist

Team Quality Services; Auburn (AL); On-site; USD 42,000 - 70,000; Full time

Job summary

Team Quality Services is seeking a Sales Specialist to drive revenue growth and expand the customer base in a fast-paced, collaborative sales environment. You will qualify and close leads from multiple sources, helping to accelerate pipeline velocity and achieve revenue targets.

Responsibilities include cold calling, CRM updates, compelling presentations, and managing end-to-end order processing. You will build strong client relationships, stay aware of industry trends, and travel as needed to

Qualifications

• High school diploma or GED required.
• Passport for international travel may be needed.
• Valid driver's license required.
• Bachelor's degree in business, sales, or marketing preferred.

Responsibilities

• Proactively reach out to potential customers via cold calling to introduce our services and schedule meetings.
• Manage and update customer information and sales leads within the CRM system.
• Conduct compelling presentations to potential clients and address their needs.
• Serve as a knowledgeable resource and provide tailored recommendations.
• Manage end-to-end order processing, including entering orders and coordinating fulfillment.
• Maintain a well-organized sales pipeline and follow up on opportunities.
• Build long-term relationships with customers and provide exceptional service.
• Stay informed about industry trends and competitor activities.
• Promote company values and ensure compliance with location requirements.
• Demonstrate proficiency with technology and communication tools.
• Collaborate with team members and support events or overtime as needed.

Skills

Cold calling

CRM proficiency

Presentation skills

Relationship building

Communication

Time management

Problem solving

Teamwork

Travel willingness

Education

High school diploma or GED

Passport for international travel

Valid driver’s license

Bachelor's degree in business, sales, or marketing

Tools

CRM software

Presentation tools (PowerPoint)

Job description

Description

Position Summary

This role is responsible for growing both our revenue and customer base. This is an intense, fast-paced position that will work alongside a high-performing and collaborative sales team. Team members will focus on qualifying and closing leads from various sources, driving pipeline velocity to ultimately achieve revenue generation. Individuals in this role must be competitive, team-oriented, and comfortable making cold calls. Sales Specialists should be hungry to learn, grow, and challenge themselves.

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Essential Duties & Responsibilities

• Proactively reach out to potential customers via cold calling to introduce our services, identify sales opportunities, and schedule meetings for further discussion.
• Effectively manage and update customer information, sales leads, and opportunities within the CRM system to maintain accurate records and track sales progress.
• Conduct compelling presentations to potential clients, showcasing the value propositions of our services and addressing their specific needs and concerns. Must be effective in conducting both virtual and in-person meetings.
• Serve as a knowledgeable resource for customers, offering expert guidance and recommendations tailored to their business objectives to facilitate the sales process.
• Manage the end-to-end order processing cycle, including accurately entering orders, coordinating fulfillment logistics, and ensuring timely delivery to customers.
• Maintain a well-organized sales pipeline, prioritize leads, and follow up on opportunities in a timely manner to achieve sales targets and maximize revenue generation.
• Cultivate strong, long-term relationships with customers by understanding their business goals, providing exceptional customer service, and addressing any inquiries or issues promptly and professionally.
• Stay informed about industry trends, competitor activities, and market developments to identify new business opportunities and stay ahead of the curve.
• Promote proper work ethic and demonstrate the Company’s Core Values, policies, procedures and best practices.
• Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.
• Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.
• Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
• Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.
• Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
• Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
• Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
• Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
• Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.
• Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.
• Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
• Other duties as assigned.

Requirements

Physical Requirements & Working Conditions

• Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching.
• Ability to work with and around others for extended periods of time (2/3 or more of the workday).
• Ability to occasionally lift and carry objects weighing up to 20 pounds.
• Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices.
• Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations).
• Comfortable working in environments with varying temperatures and noise levels.
• Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time.

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Education, Experience, Qualifications

Required

• High school diploma or GED
• Must be and remain eligible to be issued a passport for any required international travel/training
• Valid driver’s license

Preferred

• Bachelor's degree in business, sales, or marketing
• B2B sales experience
• Fluent in Spanish

The statements listed above are intended to describe the general nature and level of work performed by the individual filling this position and is subject to change. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities from time to time, as assigned by management. The Company reserves the right to modify, interpret, or apply this job description as appropriate in its business judgment. This job description itself is not a contract of employment, implied or otherwise.