Sales Service Rep

Core-Mark; Northbridge (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Core-Mark is hiring a Sales Service Representative to support our strategic sales initiatives in the Northbridge, MA region. You will collaborate with Sales Representatives to execute company programs, manage merchandising activities, and build strong relationships with customers.

This role emphasizes professional communication, accuracy, and a proactive approach to supporting sales initiatives. The ideal candidate will handle high volumes of calls and emails, maintain organized records, and

Qualifications

• 1-2 years of experience in customer service, merchandising, or sales.
• Must have a valid driver’s license and reliable vehicle.
• Ability to travel as needed and drive to customer locations.
• Strong communication and organizational skills.

Responsibilities

• Maintain a detailed call routine with a ledger of customers.
• Execute company programs including racks, plan-o-grams, ordering, and merchandising.
• Respond promptly to customer needs via phone or email.
• Identify and address customer challenges with the help of the sales team.
• Identify display opportunities and ensure proper product presentation and pricing.
• Travel to customer locations and support Sales Representatives as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Job description

Company Description:

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more!
• Growth opportunities in performing essential work to support America's food distribution system.
• Safe and inclusive working environment, including a culture of rewards, recognition, and respect.

Position Details:

• Pay: $25 - $30/hr Depends on experience
• Car allowance + mileage reimbursement program!
• Cell phone allowance!
• Work Schedule: Monday through Friday

Position Summary:

As a Sales Service Representative, you will play a pivotal role in supporting our strategic sales initiatives in your assigned sales region, collaborating closely with the Sales Representatives in that area. Your responsibilities will encompass tasks focused on executing our company programs and initiatives, ensuring compliance with company policies, and providing merchandising and sales support. You will also be responsible for building strong relationships with new and existing customers in the sales region, supporting Sales Representatives in addressing their needs and concerns. Your professionalism and business execution are critical contributions to driving business forward for our customers, vendors, and ourselves.

Position Responsibilities:

• Maintaining a detailed and specific call routine with a designated ledger of customers.
• Maintenance and execution of our company programs and initiatives (racks, plan-o-grams, ordering, and merchandising activities).
• Attending to customer needs and concerns promptly via phone and/or email
• Finding solutions to possible customer challenges with assistance.
• Identifying and reducing out-of-stocks on shelves.
• Ensuring products are fresh and within date code parameters.
• Ensuring plan-o-gram, marketing best practices, and compliance in stores.
• Identifying display opportunities and maximizing display positioning.
• Ensuring that products are properly displayed, priced, and identified.
• Performing other tasks and duties as assigned.

The ideal candidate should possess:

• A strong ability to manage a high volume of customer calls and emails with professionalism and efficiency.
• Proven customer service skills, with a focus on problem-solving and building lasting relationships.
• Comfortable using business applications and computer systems to manage orders, data, and customer records.
• Detail-oriented in supporting sales programs and initiatives while ensuring accuracy.
• Collaborative mindset with the ability to partner effectively with the sales team to drive customer satisfaction and growth.

Benefits:

Click Here for Benefits Information

Qualifications:

• High School Diploma or General Educational Development (GED) certificate.
• 1-2 years of working experience in a customer service, merchandising or sales position.
• Ability to drive to customer locations using personal transportation (mileage and gasoline reimbursement provided).
• Must have a valid driver's license, clean driving record, reliable vehicle, and proper valid insurance.
• Must be exceptionally organized and able to multi-task
• Ability to travel as needed (minimum travel required)
• Must be analytical / computer literate
• Must have great communication skills

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.