Sales Service Manager

KODIAK Construction Recruiting & Staffing; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

KODIAK Construction Recruiting & Staffing is seeking a Service Sales Manager to lead and develop a growing service sales organization supporting MEP services. This role focuses on recurring revenue via maintenance agreements, demand service, retrofits, and O&M solutions.

The ideal candidate will coach and develop teams, build strong customer relationships, and implement strategies for sustainable growth across multiple locations. Travel is required.

Qualifications

• Minimum of 5 years of progressive sales management experience.
• Experience leading service sales teams in MEP, HVAC or related industries preferred.
• Proven ability to drive recurring service revenue and achieve growth targets.
• Strong execution of sales forecasting, pipeline management and CRM usage.

Responsibilities

• Develop and execute service sales strategies aligned with growth objectives.
• Lead, mentor, and support service sales reps across locations.
• Set sales goals, KPIs, and performance expectations; monitor results.
• Drive pipeline development, forecasting, and CRM reporting.
• Recruit, hire, onboard, and develop sales professionals.
• Coach, ride-alongs, and conduct performance reviews.
• Support major customer presentations, proposals, and pursuits.
• Build relationships with facility managers, engineers, contractors, owners.
• Identify new business opportunities and expand existing relationships.
• Negotiate service agreements while maintaining profitability.
• Collaborate with operations for project handoffs and satisfaction.
• Analyze market trends and competitive activity; identify opportunities.
• Partner on budgeting, forecasting, and strategic planning.

Skills

Sales leadership

CRM forecasting

Forecasting

Negotiation

Presentation

Coaching

Communication

Team development

Strategic planning

MS Office

Tools

CRM software

Job description

Location: United States (Travel Required)

Lead a High-Performing Service Sales Team

We are seeking an experienced Service Sales Manager to lead and develop a growing service sales organization supporting commercial Mechanical, Electrical, and Plumbing (MEP) services. This leadership role is responsible for driving recurring service revenue through preventative maintenance agreements, demand service, retrofits, and operations & maintenance (O&M) solutions.

The ideal candidate is a proven sales leader who can coach and develop a team, build strong customer relationships, and implement strategies that deliver sustainable growth across multiple locations.

Responsibilities

• Develop and execute service sales strategies that align with business growth objectives.
• Lead, mentor, and support service sales representatives across multiple locations.
• Establish sales goals, KPIs, and performance expectations while holding the team accountable.
• Drive pipeline development, forecasting, and accurate CRM reporting.
• Recruit, hire, onboard, and develop sales professionals.
• Conduct regular coaching sessions, ride-alongs, and performance reviews.
• Support major customer presentations, proposals, and strategic account pursuits.
• Build and maintain relationships with facility managers, property managers, engineers, contractors, and building owners.
• Identify new business opportunities while expanding existing customer relationships.
• Negotiate service agreements and contracts while maintaining profitability objectives.
• Collaborate closely with operations to ensure successful project handoffs and customer satisfaction.
• Analyze market trends and competitive activity to identify opportunities for growth.
• Partner with leadership on budgeting, forecasting, and strategic planning.
• Ensure compliance with company policies, safety standards, and industry best practices.
• Travel throughout the assigned territory, including occasional overnight travel.

Qualifications

• Minimum of 5 years of progressive sales management experience.
• Previous leadership experience within the MEP, HVAC, mechanical contracting, electrical, plumbing, facilities services, or commercial construction industries strongly preferred.
• Proven success leading and developing high-performing sales teams.
• Experience selling preventative maintenance agreements, service contracts, demand service, retrofit projects, or similar commercial service offerings.
• Strong understanding of sales forecasting, pipeline management, and CRM systems.
• Ability to analyze financial data, pricing strategies, and profitability metrics.
• Excellent leadership, coaching, communication, and presentation skills.
• Strong negotiation, organizational, and problem-solving abilities.
• Self-motivated with the ability to influence stakeholders across multiple departments.
• Proficient with Microsoft Office and CRM software.

Preferred Background

Experience selling or managing commercial service offerings related to:

• HVAC
• Mechanical Systems
• Electrical Services
• Plumbing Services
• Building Automation
• Preventative Maintenance Agreements
• Facility Services
• Commercial or Industrial Service Contracts

Why Join Us?

• Lead an established and growing service sales organization.
• Opportunity to influence strategy and drive business growth.
• Collaborative leadership environment with strong operational support.
• Career advancement opportunities within a growing organization.
• Competitive compensation and comprehensive benefits package.

If you're a results-driven sales leader with experience growing commercial service business and developing successful teams, we'd love to hear from you.