Commercial HVAC Service Operations Manager

Blue Signal Search; Ridgefield (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Blue Signal Search is seeking an accomplished Commercial HVAC Service Operations Manager to lead a growing service organization in Ridgefield, WA. The role offers meaningful ownership of the service P&L, with a focus on building a high-performing team, expanding maintenance programs, and driving recurring revenue.

You will align technicians, dispatch, and support functions around clear performance metrics, coach field personnel, and implement practical improvements to boost productivity, safety,

Qualifications

• 8+ years of commercial HVAC/R service experience.
• 5+ years of service leadership or management experience.
• Proven track record building service teams, growing revenue, and improving profitability.
• Strong command of service P&L management, budgets, margins, pricing, forecasting, and KPIs.

Responsibilities

• Lead the commercial service operation aligning technicians, dispatch, customer communication, and support functions around clear performance expectations.
• Coach and develop field and service personnel while strengthening accountability and leadership succession.
• Evaluate workflows and implement improvements increasing productivity, service quality, safety, and operational consistency.
• Build and execute a growth strategy centered on commercial customer relationships, maintenance programs, recurring revenue, and profitable account expansion.
• Guide estimating, pricing, proposals, negotiations, and service sales while maintaining customer value and margin.
• Apply experience across service and construction environments to improve coordination of people and resources as the organization grows.
• Own service financial performance, including budgets, forecasts, revenue, gross margin, labor efficiency, and corrective action.
• Monitor key operating measures including utilization, billable efficiency, callbacks, technician productivity, customer retention, and profitability.
• Partner with senior leadership to establish service goals, investment priorities, and a scalable roadmap for long-term growth.

Skills

HVAC/R experience

Service leadership

P&L management

Budgeting

KPIs

Job description

Commercial HVAC Service Operations Manager

Our client is seeking an accomplished commercial mechanical service leader to help shape the next stage of a growing service organization. This is a high-impact opportunity for a builder who can strengthen an established team, restart service growth, expand recurring revenue, and bring greater operating discipline to the business. With meaningful ownership of the service P&L and support for continued investment in people, training, and scalable operating practices, this leader will have the opportunity to influence how the service organization grows for years to come.

This Role Offers

• Competitive base compensation, with performance-based incentive opportunity.
• Significant ownership of a commercial service operation, including financial performance, team development, customer growth, and operational execution.
• Access to broader resources supporting recruiting, safety, training, financial visibility, and employee development.
• Ability to build on an established commercial mechanical foundation while introducing new ideas for maintenance growth, recurring revenue, and operational improvement.

Focus

• Lead the commercial service operation, aligning technicians, dispatch, customer communication, and support functions around clear performance expectations.
• Coach and develop field and service personnel while strengthening accountability, retention, recruiting, and future leadership capability.
• Evaluate workflows and implement practical improvements that increase productivity, service quality, safety, and operational consistency.
• Build and execute a growth strategy centered on commercial customer relationships, maintenance programs, recurring revenue, and profitable account expansion.
• Guide estimating, pricing, proposals, negotiations, and service sales while maintaining disciplined attention to customer value and margin.
• Apply experience across service and construction environments to improve coordination of people and resources as the organization grows.
• Own service financial performance, including budgets, forecasts, revenue, gross margin, labor efficiency, and corrective action.
• Monitor key operating measures, including utilization, billable efficiency, callbacks, technician productivity, customer retention, and profitability.
• Partner with senior leadership to establish service goals, investment priorities, and a scalable roadmap for long-term growth.

Skill Set

• 8 or more years of commercial HVAC/R, mechanical service, or closely related commercial mechanical experience.
• 5 or more years of service leadership or management experience, ideally within commercial mechanical contracting.
• Proven success building and developing service teams, growing customer relationships and revenue, and improving profitability.
• Strong command of service P&L management, budgets, margins, pricing, forecasting, and operational KPIs.
• Strong commercial mechanical background, with experience spanning both service and new construction or retrofit work preferred.
• Ability to earn credibility with field technicians while creating a culture of coaching, accountability, and continuous improvement.
• Experience growing maintenance agreements, recurring service programs, commercial accounts, or similar service revenue channels.
• Working knowledge of estimating, quoting, dispatch, field service workflows, and service or ERP technology.
• Strong communication, negotiation, organizational, and problem-solving skills across field, customer, and leadership audiences.