HVAC Senior Service Manager

Summit Construction Advisors; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Annual performance bonus

ESOP (employee ownership)

Job summary

Summit Construction Advisors in Austin is seeking an HVAC Senior Service Manager to lead and grow a growing service business. You will coach a team of service technicians and field supervisors, drive operational excellence, and own day-to-day performance while building long-term customer relationships.

The role requires 7+ years in commercial HVAC service operations with progressive leadership. A Bachelor’s degree in Construction Management, Engineering, Business, or related field is preferred.

Qualifications

• 7+ years managing commercial HVAC service operations with leadership responsibilities.
• Strong knowledge of MEP systems, service processes, and building codes.
• Proven track record building high-performing field teams and delivering customer satisfaction.
• Excellent communication and client relationship skills; able to read blueprints and construction docs.

Responsibilities

• Lead and coach service technicians and field supervisors to ensure daily operations and performance.
• Monitor service metrics, productivity, labor efficiency, and business results.
• Collaborate with senior leadership to meet revenue goals and grow the service division.
• Foster strong customer relationships and ensure timely communication and project execution.
• Oversee hiring, onboarding, performance management, and staff development.
• Support business development through proposals and prefabrication opportunities.
• Ensure safety compliance and participate in after-hours service coverage as needed.

Skills

Leadership

HVAC service operations

Customer relationship management

Team coaching

Operations optimization

Revenue management

Communication

Education

Bachelor's degree in Construction Management, Engineering, Business, or related field

Job description

We\'re partnering with a leading, employee-owned MEP contractor to identify an HVAC Senior Service Manager to lead and grow their service operations. This is a leadership opportunity for someone who enjoys building high-performing teams, driving operational excellence, and developing long-term customer relationships while owning the day-to-day performance of a growing service business.

This is an opportunity for someone who wants to step into a leadership role where they\'ll have a direct impact on the growth of the business, the success of their team, and the overall customer experience.

What You\'ll Be Responsible For:

• Lead and manage a team of service technicians and field supervisors, providing coaching, direction, and day-to-day operational support
• Drive operational performance by monitoring key service metrics, technician productivity, labor efficiency, and overall business results
• Partner with senior leadership to execute business strategies, achieve revenue goals, and support continued growth within the service division
• Build and maintain strong relationships with customers, ensuring exceptional service, timely communication, and successful project execution
• Oversee hiring, onboarding, performance management, employee development, and disciplinary actions while fostering a positive, high-performance culture
• Review technician productivity, work orders, and timesheets to ensure accuracy, efficiency, and accountability across the team
• Support business development efforts by identifying service opportunities, assisting with proposal development, and helping maximize prefabrication opportunities where applicable
• Provide technical guidance to customers and field teams while assisting with invoice resolution, accounts receivable support, and escalated service issues
• Lead safety initiatives by conducting monthly safety meetings, performing field observations, investigating incidents, and ensuring compliance with all company, state, and local safety regulations
• Participate in the manager on-call rotation and provide leadership support during after-hours service operations

What We\'re Looking For:

• 7+ years of experience within commercial HVAC service operations, with progressive leadership responsibilities
• Strong understanding of MEP systems, service processes, and applicable building codes
• Proven experience leading and developing field service teams while driving operational performance and customer satisfaction
• Strong business acumen with the ability to manage revenue goals, productivity metrics, labor efficiency, and overall service performance
• Excellent customer-facing communication skills with the ability to build long-term client relationships
• Ability to read and interpret complex blueprints, schematics, and construction documents
• Strong leadership, problem-solving, and decision-making abilities with a collaborative management style
• Experience managing hiring, employee development, and performance management
• High school diploma or GED required; Bachelor\'s degree in Construction Management, Engineering, Business, or a related field preferred
• Applicable licenses, certifications, or registrations as required by the position

Compensation:

• Annual performance bonus
• ESOP (employee ownership) with strong company contribution and long-term wealth-building opportunity
• Career growth with one of the nation\'s leading employee-owned MEP contractors