Sales & Service Leader — Elevate Customer Experience

PGA Tour Superstore; Indianapolis (IN); On-site; USD 30,000 - 35,000; Full time

Job summary

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a dedicated team, foster a collaborative environment, and deliver exceptional service to customers in a dynamic store setting.

The role focuses on owning assigned departments, achieving sales targets, and prioritizing customer satisfaction across all facets of the in-store experience, including STUDIO, fitting rooms, and events.

Qualifications

• Strong communication and interpersonal skills essential for cross-functional collaboration.
• Ability to forecast business needs and develop solutions to complex problems.
• Experience leading teams and managing performance with accountability.
• Familiarity with SOPs, safety, and compliance in retail operations.

Responsibilities

• Lead a team of associates to deliver exceptional customer service and meet sales targets.
• Maintain store operations, merchandising standards, and inventory accuracy across departments.
• Coach and develop associates through coaching conversations, feedback, and formal reviews.
• Oversee training, onboarding, and adherence to company policies and procedures.

Skills

Communication

Analytical

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

College degree or equivalent leadership experience

Tools

Microsoft Office

Job description

PGA TOUR Superstore is seeking a Sales and Service Manager to lead a dedicated team, foster a collaborative environment, and deliver exceptional service to customers in a dynamic store setting.

The role focuses on owning assigned departments, achieving sales targets, and prioritizing customer satisfaction across all facets of the in-store experience, including STUDIO, fitting rooms, and events.