Sales & Service Cloud Technical Analyst

Mobile Mini; Phoenix (AZ); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that values innovation and teamwork. This role focuses on enhancing customer applications within the Sales and Service Cloud, requiring expertise in Salesforce and a strong technical background. You'll develop automation processes, oversee implementation approaches, and conduct quality assurance testing to ensure operational efficiency. With a commitment to diversity and inclusion, this organization offers a supportive work environment where your contributions will be valued. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

401(k) with Match

Commission Opportunities

Performance Rewards

Qualifications

• Master's degree in IT or related field with 2 years of Salesforce experience required.
• Strong knowledge of Sales and Service Cloud processes essential.

Responsibilities

• Develop and implement enhancements for customer applications in Sales and Service Cloud.
• Conduct QA testing and manage risk assessments for project implementations.

Skills

Salesforce

Sales Cloud

Service Cloud

APEX

Visual Force

Lightning Components

Automation Processes

QA Testing

Education

Master's degree in Information Technology

Tools

Salesforce

Job description

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

(Phoenix, AZ or telecommute) Develop and implement functionality and enhancements primarily focused on customer applications within the Sales and Service Cloud business processes. Develop and configure automation processes, including Flows, Approval Process, Workflows, and Process Builder. Implement Enhancement and Defect Governance process to align internal team on prioritization, capacity and release processes. Define and develop implementation approach for development team and oversee execution of implementations. Document and develop technical design deliverables, including technical specifications, wireframes, prototypes, user stories, test cases and scripts. Identify trends and areas of improvement within the organization, including technical or process enhancements that will increase operational efficiencies. Manage, oversee and perform assessment and performance of risk and impact analysis. Conduct qualitative and robust QA testing and validation within defined scope of the request or project. Utilize Sales Cloud and Service Cloud expertise and Salesforce working knowledge of APEX, Triggers, Visual Force, and Lightning Components to identify organizational trends.

Minimum Requirements: Minimum of a Master's degree in Information Technology or related field and two years of experience as Sales & Service Cloud Technical Analyst, Salesforce Technical Lead, or related position using Salesforce platform required.

Please apply to Williams Scotsman, Inc. at https://careers.willscot.com/.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!