Sales & Retention Trainer

Armstrong Group; Kentucky; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Day-one benefits

Free company services

Career development resources

Paid time off

Job summary

Armstrong Group in Kentucky seeks a Sales & Retention Trainer to design and deliver training that boosts sales performance and customer loyalty. You will create engaging presentations, role plays, webinars, and on-site sessions to equip inside sales and retention staff.

You’ll evaluate current programs, tailor content for multiple offices, and lead trainer-led sessions while enabling self-directed learning.

Qualifications

• Minimum 3 to 5 years creating and implementing training programs for sales, retention, and customer service.
• Experience designing blended learning with live, online, and self-paced options.
• Ability to translate complex processes into clear training materials.

Responsibilities

• Create and conduct progressive training programs aligned with business objectives across sales and retention teams.
• Develop curricula and materials to improve performance, loyalty, and customer service.
• Introduce strategies to boost agent capabilities and results.
• Apply diverse training methods to accommodate distance and learning needs.
• Lead train-the-trainer sessions and induction for new hires.
• Observe calls and interactions to monitor progress and reinforce development.
• Create visuals to represent complex content and procedures.

Skills

Training program development

Curriculum design

Strong presentation skills

Coaching & mentoring

Call center experience

Online & classroom delivery

Education

High School Diploma or equivalent

Associate’s Degree or certifications preferred

Tools

PowerPoint

Visio

Excel

Articulate Presenter/Storyline

Lectora/Adobe Captivate

Job description

Do you enjoy the challenge of training and developing colleagues to be the best they can be. Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family-owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?

What our employees enjoy

• Competitive pay with annual increases
• Benefit eligibility on your first day with low employee premiums that are far better than the industry average
• Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
• You’ll have access to a number of career developmental resources to grow personally and professionally
• Generous paid time off and holidays

Sales & Retention Trainer Responsibilities:

You’ll do a lot of great things in this role but some of the key functions include:

• Create and conduct ongoing and progressive training and professional development programs in alignment with Armstrong’s strategic business objectives for sales and customer retention personnel and others as required that include engaging presentations, content, role plays scenarios and exercises through on-site, webinar and classroom sessions.
• Develop training curriculum and materials geared toward driving peak performance and impacting sales, customer retention & loyalty, customer service and customer interactions.
• Introduce strategies and concepts to improve the abilities, performance and results of Inside Sales and Retention Agents and other functional customer facing personnel.
• Effectively select and apply alternative training delivery methods (i.e., self-study, online, classroom training and blended learning) to improve skill development and accommodate distance and learning.
• Facilitate learning solutions and “train the trainer” sessions, as required.
• Conduct effective induction and orientation sessions with applicable new hire Sales, Retention and applicable local office employees on sales, retention and customer service strategies and practices.
• Observe and monitor inside sales and retention calls and local office customer interactions to evaluate progress and reinforce training and continued development.
• Design and develop graphics, illustrations and other visuals to represent complex content, facts, processes and procedures

What Sets You Apart:

• High School Diploma or equivalent required. Associate’s Degree and/or certifications preferred.
• Minimum 3 to 5 years’ experience developing and implementing training programs related to sales and customer retention; preferably in our industry.
• Strong selling and presentation skills, contagious enthusiasm and a passion for training and development
• Track record in designing and executing effective training and professional development programs.
• Strong coaching, mentoring and motivational skills that are scalable from front line Agent level through Supervisor/Manager/Leadership.
• Experience in a Call Center environment.
• Experience conducting training sessions both live and online (webinars).
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Ability to work within Microsoft Office and data bases, particularly Powerpoint, Visio and Excel.
• Knowledge using course authoring tools (i.e., Articulate Presenter/Storyline, Trivantis Lectora, Adobe Captivate/Acrobat)
• Knowledge and application of adult learning theory, the instructional design process, best practices and standards, blended learning approaches and evaluation methods.
• Ability to rapidly convert applicable materials into highly interactive, engaging and meaningful learning /e-Learning content.
• Excellent interpersonal, oral, written, visual and virtual communication skills.
• Ability to communicate in a clear and precise manner through direct and indirect contact methods.
• Exceptional presentation and listening skills

Who We Are

Founded in 1963, Armstrong is now the 11th largest Broadband Cable Company in the United States. Throughout our more than 50 years in cable television, we’ve been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry.

Armstrong is an Equal Opportunity Employer.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.