Sales & Retention Trainer

Armstrong Group; Butler (Butler County); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Armstrong Utilities Inc. in Butler, PA is seeking a Sales & Retention Trainer to develop and deliver progressive training for sales and customer retention teams.

You will create curricula, deliver engaging sessions on-site, webinars, and classroom settings, and coach staff to improve performance and customer service. The role requires 3–5 years of training experience, strong presentation skills, and proficiency with Microsoft Office and e-learning tools.

Qualifications

• 3–5 years’ experience developing and implementing training programs for sales and customer retention
• Strong selling and presentation skills with enthusiasm for training and development
• Track record designing and executing effective training programs
• Coaching, mentoring and motivational skills scalable from front line to leadership
• Experience in a Call Center environment
• Experience conducting live and online trainings (webinars)
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, e-learning)
• Proficiency in Microsoft Office, especially PowerPoint, Visio and Excel
• Knowledge of course authoring tools (Articulate Presenter/Storyline, Lectora, Captivate)
• Knowledge of adult learning theory and blended learning approaches
• Ability to turn materials into interactive e-learning content
• Excellent interpersonal, verbal, written, visual and virtual communication skills
• Clear and precise communication across direct and indirect channels
• Exceptional presentation and listening skills

Responsibilities

• Create and conduct ongoing training and development programs aligned with business objectives
• Develop curricula and materials to drive peak performance in sales and customer retention
• Introduce strategies to improve agent performance and customer interactions
• Select and apply diverse training delivery methods (self-study, online, classroom, blended)
• Facilitate train-the-trainer and induction sessions for new hires
• Observe calls and interactions to reinforce progress and development
• Create graphics and visuals to represent complex content

Skills

Sales training

Presentation skills

Coaching

Online training

Education

High School Diploma or equivalent

Associate's degree (preferred)

Tools

PowerPoint

Excel

Articulate

Captivate

Job description

## Sales & Retention TrainerApply: Armstrong Utilities Inc. - Butler: Full time: Posted Today: R-2647Do you enjoy the challenge of training and developing colleagues to be the best they can be. Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family-owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.**What our employees enjoy*** Competitive pay with annual increases* Benefit eligibility on your first day with low employee premiums that are far better than the industry average* Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!* You’ll have access to a number of career developmental resources to grow personally and professionally* Generous paid time off and holidays**Sales & Retention Trainer Responsibilities:**You’ll do a lot of great things in this role but some of the key functions include:* Create and conduct ongoing and progressive training and professional development programs in alignment with Armstrong’s strategic business objectives for sales and customer retention personnel and others as required that include engaging presentations, content, role plays scenarios and exercises through on-site, webinar and classroom sessions.* Develop training curriculum and materials geared toward driving peak performance and impacting sales, customer retention & loyalty, customer service and customer interactions.* Introduce strategies and concepts to improve the abilities, performance and results of Inside Sales and Retention Agents and other functional customer facing personnel.* Effectively select and apply alternative training delivery methods (i.e., self-study, online, classroom training and blended learning) to improve skill development and accommodate distance and learning.* Facilitate learning solutions and “train the trainer” sessions, as required.* Conduct effective induction and orientation sessions with applicable new hire Sales, Retention and applicable local office employees on sales, retention and customer service strategies and practices.* Observe and monitor inside sales and retention calls and local office customer interactions to evaluate progress and reinforce training and continued development.* Design and develop graphics, illustrations and other visuals to represent complex content, facts, processes and procedures**What Sets You Apart:*** High School Diploma or equivalent required. Associate’s Degree and/or certifications preferred.* Minimum 3 to 5 years’ experience developing and implementing training programs related to sales and customer retention; preferably in our industry.* Strong selling and presentation skills, contagious enthusiasm and a passion for training and development* Track record in designing and executing effective training and professional development programs.* Strong coaching, mentoring and motivational skills that are scalable from front line Agent level through Supervisor/Manager/Leadership.* Experience in a Call Center environment.* Experience conducting training sessions both live and online (webinars).* Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)* Ability to work within Microsoft Office and data bases, particularly Powerpoint, Visio and Excel.* Knowledge using course authoring tools (i.e., Articulate Presenter/Storyline, Trivantis Lectora, Adobe Captivate/Acrobat)* Knowledge and application of adult learning theory, the instructional design process, best practices and standards, blended learning approaches and evaluation methods.* Ability to rapidly convert applicable materials into highly interactive, engaging and meaningful learning /e-Learning content.* Excellent interpersonal, oral, written, visual and virtual communication skills.* Ability to communicate in a clear and precise manner through direct and indirect contact methods.* Exceptional presentation and listening skills**Who We Are**Founded in 1963, Armstrong is now the 11th largest Broadband Cable Company in the United States. Throughout our more than 50 years in cable television, we’ve been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry.*Armstrong is an Equal Opportunity Employer.*