Sales & Retention Trainer

ACADOMIA; Fisher Heights (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Benefits from day one

Free company services

Discounted services from affiliates

Career development resources

Generous paid time off

Job summary

Armstrong is seeking a Sales & Retention Trainer to design, deliver, and continuously improve training programs for our sales and customer retention teams. You will craft engaging curricula, deliver live and online sessions, and measure impact on performance.

The role requires 3–5 years of training experience, strong presentation skills, and familiarity with call center environments. We offer competitive pay, benefits from day one, and broad development resources.

Qualifications

• High School Diploma or equivalent required; Associate’s Degree and/or certifications preferred.
• 3–5 years’ experience designing and implementing training programs related to sales and customer retention.
• Experience in a Call Center environment; strong coaching and presentation skills.

Responsibilities

• Create and conduct ongoing and progressive training programs aligned with Armstrong’s objectives for sales and customer retention staff.
• Develop curriculum and materials to drive peak performance in sales, retention, loyalty, and customer service.
• Introduce varied training methods to improve skills and accommodate distance learning.
• Facilitate train‑the‑trainer sessions and new hire onboarding for sales and retention staff.
• Observe and evaluate calls and customer interactions to reinforce training progress and development.
• Design graphics and visuals to simplify complex content and processes.

Skills

Sales training

Presentation skills

Coaching

Interpersonal skills

Verbal & written communication

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

PowerPoint

Excel

Visio

Articulate Presenter/Storyline

Trivantis Lectora

Adobe Captivate/Acrobat

Job description

Do you enjoy the challenge of training and developing colleagues to be the best they can be. Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family-owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.What our employees enjoyCompetitive pay with annual increasesBenefit eligibility on your first day with low employee premiums that are far better than the industry averageFree Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!You’ll have access to a number of career developmental resources to grow personally and professionallyGenerous paid time off and holidaysSales & Retention Trainer Responsibilities:You’ll do a lot of great things in this role but some of the key functions include:Create and conduct ongoing and progressive training and professional development programs in alignment with Armstrong’s strategic business objectives for sales and customer retention personnel and others as required that include engaging presentations, content, role plays scenarios and exercises through on-site, webinar and classroom sessions.Develop training curriculum and materials geared toward driving peak performance and impacting sales, customer retention & loyalty, customer service and customer interactions.Introduce strategies and concepts to improve the abilities, performance and results of Inside Sales and Retention Agents and other functional customer facing personnel.Effectively select and apply alternative training delivery methods (i.e., self-study, online, classroom training and blended learning) to improve skill development and accommodate distance and learning.Facilitate learning solutions and “train the trainer” sessions, as required.Conduct effective induction and orientation sessions with applicable new hire Sales, Retention and applicable local office employees on sales, retention and customer service strategies and practices.Observe and monitor inside sales and retention calls and local office customer interactions to evaluate progress and reinforce training and continued development.Design and develop graphics, illustrations and other visuals to represent complex content, facts, processes and proceduresWhat Sets You Apart:High School Diploma or equivalent required. Associate’s Degree and/or certifications preferred.Minimum 3 to 5 years’ experience developing and implementing training programs related to sales and customer retention; preferably in our industry.Strong selling and presentation skills, contagious enthusiasm and a passion for training and developmentTrack record in designing and executing effective training and professional development programs.Strong coaching, mentoring and motivational skills that are scalable from front line Agent level through Supervisor/Manager/Leadership.Experience in a Call Center environment.Experience conducting training sessions both live and online (webinars).Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)Ability to work within Microsoft Office and data bases, particularly Powerpoint, Visio and Excel.Knowledge using course authoring tools (i.e., Articulate Presenter/Storyline, Trivantis Lectora, Adobe Captivate/Acrobat)Knowledge and application of adult learning theory, the instructional design process, best practices and standards, blended learning approaches and evaluation methods.Ability to rapidly convert applicable materials into highly interactive, engaging and meaningful learning /e-Learning content.Excellent interpersonal, oral, written, visual and virtual communication skills.Ability to communicate in a clear and precise manner through direct and indirect contact methods.Exceptional presentation and listening skillsWho We AreFounded in 1963, Armstrong is now the 11th largest Broadband Cable Company in the United States. Throughout our more than 50 years in cable television, we’ve been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry.Armstrong is an Equal Opportunity Employer.Who We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.